The global market share of appointment scheduling solutions stood at $205.85 million in 2018 and is expected to soar to $546.31 million by 2026. The rapidly increasing popularity of such tools has resulted in vast competition and complicates finding the best appointment scheduling software for your business. That’s why we’ve evaluated the best solutions for appointment scheduling in the table below. Read on to gain insight into the criteria at the heart of our ranking process and check out our buying guide that will help you find the ultimate platform for your business.
The days of booking appointments by phone are numbered. Because of this, the competition in the appointment scheduling industry is stronger than ever. To filter the best of the best, we used a trusted set of ranking criteria. Here are all the elements we took into consideration when evaluating the software.
The first thing we had to do when classifying the pieces of software was to check their targeted industry. With appointment scheduling software present in almost every line of business these days, not all apps are the same, i.e., they don’t provide the same set of features and services. For instance, an app for a medical office won’t have the same options as an app designed for a consulting firm, or a gym, or a hair salon. Also, some tools are better suited for small businesses and startups, while others work best in a corporate environment. So we consider this aspect when classifying the software providers.
In today’s world, ease of use is a must. Scheduling tools should let customers book an appointment in a simple, straightforward way. We made sure to test all products and determine whether the booking process is fast and whether the page has design elements that ease navigation. We also check whether they offer a mobile-optimized version, considering how many people book on the go. We further tested how easy it is for team members to manage bookings.
Flexibility is another vital aspect of modern scheduling systems. We choose software providers that allow users to customize features and make the program suitable for their business. For example, you should be able to modify menus, change the layout, customize forms, add your logo and specific business information, create coupons or gift cards, customize your emails, and so on. The more options the software offers, the better.
Quality online appointment scheduling should feature an option to automate processes to deny or confirm commitments based on availability. The platform should also manage a waiting list of appointments to insert in place of rescheduled or canceled bookings. Last but not least, you should be able to track your employees’ calendars in real-time to manage their work hours and availability.
Staying organized is easy with calendar syncing. You should be able to have all your business appointments in one place alongside other important info such as non-working days or holidays. The software should sync with your other calendars (Google, Outlook, etc.), making it easier for you to manage and organize your appointments.
Every professional appointment scheduling app should have an automated messaging system that sends real-time notifications and reminders to both the booking-maker and the party accepting the booking. This ensures customers will keep their commitments and reduces the no-show rate. At the same time, you’ll be able to plan your time and add appointments to your own calendars. We gave extra credit to providers offering the option for businesses to review requests after the actual appointment and decide whether to accept it or not.
Your appointment booking app should work well with the other tools you use, including your calendar, website, social media profiles, and sales CRM. This helps you handle finances, synchronize your calendars, leverage customer data for marketing your business, enable booking directly on your website, analyze visitor data and behavior, and more.
The client management feature lets you understand your clients better and provide them with a unique, personalized experience that will turn them into loyal fans. You should be able to take notes and save information about their preferences, visit frequency, and anything else you need to know.
Efficient appointment scheduling apps must also include effective payment processing methods. We expect the platform to offer the possibility of collecting payments at the time of booking. The best appointment tools simplify the customization process of payment options — in case you want to collect a deposit to minimize losses from no-shows or charge the full amount to provide a better customer experience.
Our goal was to create the ultimate collection of the best online appointment scheduling software out there, no matter the cost. We therefore looked for platforms that can provide you with the best value for your money. We examined the pricing plans of all software providers and made sure that they are in line with the industry standard. The software providers that offer a free trial or a money-back guarantee were given a boost in the rankings.
Any software with prices much lower or higher was weeded out from our list. We also omitted software providers that charge a commission for the appointments scheduled through them.
Acuity is a user-friendly scheduling assistant perfect for small and midsize businesses, as well as for solopreneurs. It’s an excellent fit for service-based businesses such as health clinics, fitness studios, spa centers, and training centers. Acuity offers you the possibility to automate processes by providing a real-time view of your availability. You can also easily customize it to cater to your business’s needs.
Acuity is an online scheduling tool that offers a wide range of features, including multiple bookings, customized confirmations, reminders and follow-ups, group scheduling, and more.
Additionally, this software supports seamless integration with all sorts of online services, such as Zapier or MailChimp. You can also sync it with some of the most popular online calendars out there, such as Google Calendar, iCalendar, or Outlook. Acuity can be embedded into your website as well, making the booking process even more convenient and effective.
First of all, this is the best free scheduling software for individuals. Aside from that, Acuity falls within the industry standard. The plans for this service start at $15 a month for the Entrepreneur level. For those willing to pay $50 a month, the Powerhouse plan offers the full spectrum of Acuity’s features and possibilities. You can try it seven days for free, and if you’re a solopreneur, you can continue using it without spending a dime.
Thanks to the combination of easy functionality, great customer service, and fair pricing, Setmore has evolved into award-winning software. It’s great for contractors and teams of all sizes in the health and beauty indistries, in consulting and sales, and in the public sector.
Setmore is the best appointment scheduling software when it comes to versatility. Its intuitive drag-and-drop properties enable you to book appointments with your clients within seconds through your smartphone, browser, or desktop. Each member of your staff can get a personalized login to manage their own calendar. Additionally, Setmore lets you customize reminders and alerts.
Setmore is big on integrations; you can connect your calendar to your social media pages, synchronize calendars, allow website booking, enable payments through Stripe and Square, and more. Recurring appointments, class booking, and a review widget are also part of Setmore’s features.
Setmore is an affordable scheduling service, which is why it’s considered the best appointment scheduling software for small business owners. In addition to the free plan, which is good for 1–4 staff logins and calendars, Setmore offers a Premium account for $25 a month. For US and Canada users, there’s a Live Booking package for $89 a month. This plan involves a live answer in the name of your business 24 hours a day, 365 days a year.
vCita is a one-stop-shop for appointment scheduling and business management. Ideal for small businesses, consultants, and service providers, this online assistant helps clients make appointments, pay for services, or register for events from any device.
This appointment scheduling software comes equipped with a user-friendly dashboard that acts as a central hub for your activities. From there, you can streamline your workflow and monitor all appointments and bookings. What’s more, you can provide a client portal that will entice your clients to easily reschedule and cancel, exchange documents, and pay.
This software platform has an integrated POS system, meaning all the billing and invoicing will be “under one roof”, and you can filter through invoices with ease. Integration with notable services, such as Shopify or PayPal, is a noteworthy element. Also, vCita allows you to set up a Facebook CTA button as well as website widgets.
If you’re looking for free appointment scheduling software, vCita is not for you. But if you want to get great value for your money, consider its two subscription options: Solo and Team. The Solo alternative has three pricing plans that range from $29 to $99 a month, while the Team plan starts at $59 and goes up to $239. If you pay upfront for the entire year, you could save from 5% to 20% (depending on the plan). Although this platform isn’t the most affordable online scheduling software, it sure offers excellent value for money.
10to8 boasts over 50000 clients worldwide. It’s great for individuals, freelancers, or small businesses. Thanks to the abundance of flexible features, this software promises to reduce no-shows by 90%.
10to8 is one of the greatest appointment scheduling apps for tracking client activity and attendance. While customers can easily schedule and reschedule their appointments, you are still in control via manual booking request approval. Reporting is another area where 10to8 excels. A live dashboard helps you track business metrics and get targeted advice. You can also run reports to check data by customer, service, or staff member.
Additionally, you get the opportunity to brand and customize all types of communication, send an SMS directly from the calendar, allow clients to request changes or cancelations, and more. Well-known services and social networks such as Stripe or Facebook are on 10to8’s long list of integrations.
With its free plan supporting up to 100 appointments per month, it is arguably one of the best free appointment scheduling software options for those looking to cut costs. There are four paid plans. On a monthly basis, the Basic plan costs $12, Grow is $25, and Bigger Business comes in at $50. You can get 20% off these prices if you opt to pay on an annual basis. The price for the Enterprise plan is custom according to your specific needs.
Trusted by thousands of users, Checkfront is one of the most versatile and reliable appointment booking apps on the market. It works particularly well for tour operators, accommodation and rental providers. This platform offers a unified toolset that can sharpen your brand and empower your business.
Checkfront comes with a real-time dashboard that facilitates bookings and lets you easily manage availability or set rules according to your requirements. The custom form builder enables you to gather customized information at the time of booking. Customers also have their own accounts where they can auto-fill details and adjust future bookings.
Like many of the best appointment scheduling software providers, Checkfront offers the option of automating your billing and invoices. In addition, you can accept deposits or full payments with more than 30 providers. The platform’s marketing features meanwhile allow you to reach out to customers. It’s also worth mentioning that Checkfront offers first-class security and over 50 integration options, enables local languages and currencies, and provides industry-leading support.
The cost of this online scheduling tool starts at $43.15 per month for the Soho plan, which includes two staff accounts and 1,200 bookings per year. If you opt for the Pro, you’ll have to pay $87.40 a month for five staff accounts and 3,000 bookings per year. The Plus plan costs $164.85 a month, and it’s a great fit for 10 staff accounts plus 6,000 bookings a year. If you need more, you should get the Enterprise plan, whose price is customized according to your needs. All annual subscriptions qualify for a 15% discount.
Simplybook.me is suitable for businesses of all sizes and industries. Specifically, it’s considered the leading medical appointment scheduling software. With this app, you get a full-fledged, personal website where you can accept appointments, sell products, services, and gift cards; and provide service add-ons.
Simplybook.me provides you with a dedicated, mobile-optimized page that you can use to accept online bookings. You can also integrate it into your existing site or Facebook page. The platform further facilitates payments through multiple processors such as PayPal, Skrill, and Stripe, and features a POS system if you want to accept cash or card.
This scheduling system supports customization, making it possible to tweak your booking site, customize notifications, feedback requests, and intake forms. It also lets you send personalized coupons, gift cards and more. Simplybook.me is also great for managing multi-location businesses. It supports recurring and group bookings, offers a wide range of integration options, and provides top-notch security.
Simplybook.me offers a 14-day free trial, which comes with access to all the premium features. There is also a freemium model with 50 bookings per month included. The paid plans start with Basic, which costs $9.90 a month for 100 bookings. The Standard plan comes in at $29.90 a month for 500 bookings, while the Premium plan’s fee stands at $59.90 for 2,000 bookings and unlimited features.
Bookeo is the best appointment scheduling software for travel agencies, tour operators, event organizers, photographers, schools, and therapists. It’s incredibly flexible and feature-rich, allowing for easy management and business growth.
With Bookeo’s appointment calendar you can accept bookings anytime, anywhere. You can also easily synchronize your business calendar with your personal calendar and stay up to date on everything. The Advanced Scheduling option lets you organize workshops, services with different prices, or combined services. What’s more, Bookeo’s analytics provide advanced reporting with detailed statistics and performance charts.
When it comes to payments, Bookeo’s appointment scheduling software supports a wide range of gateways and provides flexible payment terms. Additionally, the software automatically tracks balance and in-store payments, applies taxes, and makes it easy for you to set cancellation policies.
Bookeo offers three pricing plans. The Basic package for solopreneurs starts at $14.95 and supports up to 200 bookings a month. For the Small and Standard plan, you’ll have to pay $29.95 for three consultants and $39.95 for 20, respectively. The Large plan is good for up to 40 consultants and costs $79.95. If you need a bigger package, you can always contact Bookeo for a custom subscription.
Due to its scalable and flexible nature, Appointy can be used across different industries. This scheduling tool is simple to use yet incredibly powerful, designed to boost productivity every step of the way. Trusted by 85,000+ businesses worldwide, Appointy offers affordable subscriptions and a basic plan that’s free forever.
One of Appointy’s most notable features is the flexible business hours setting, which gives you complete control over your schedule. The online scheduling software also lets you set working hours for your staff, allow back-to-back and recurring bookings, and adjust time-slot intervals. Appointy also provides real-time notifications, a mobile admin console, and Google Calendar sync.
You can easily track how your staff performs and measure your customer satisfaction thanks to Appointy’s powerful business analytics. No-shows are reduced with prepayment options and automated reminders. If you still have a client that misses an appointment, you can promote last-minute deals to fill in the slot. Last but not least, its intelligent CRM helps you understand your customers better and provide them with an enhanced experience.
Appointy is one of the scheduling apps with generous freemium models. The platform’s free option includes one staff member and five services and supports up to 100 appointments a month. If you want more advanced plans, you should consider one of the three paid packages. The Growth plan is the cheapest, starting at $29.99. If you opt for the Professional or Enterprise plan, you’ll have to pay $59.99 and $99.99, respectfully. These are monthly prices, and you’ll get a fair discount if you opt to be billed annually.
Timetrade is designed to boost sales growth and improve customer retention. It’s a leading appointment scheduling solution suitable for businesses of all sizes and industries. Currently, its online appointment scheduling is used by more than 500 enterprises and 30,000 businesses, including Sephora, David’s Bridal, and Best Buy. There’s a dedicated scheduler for enterprises, events and classes, small businesses, and even Salesforce.
Timetrade is an intelligent scheduling system that works behind the scenes and speeds up the growth of your organization. This booking platform enables omnichannel and group scheduling. Additionally, you get to deliver a great user experience by matching specific customers’ unique requirements with the resources and team members best qualified for their needs.
Thanks to the CRM connector, you can also collect and use customer data. You can set custom availability by setting a date range or choosing specific dates for personalized meetings. The appointment scheduling app meanwhile lets you adapt processes by setting booking rules such as timeframes, employee priority, and appointment limits. Plus, you will get a clear insight into each employee’s performance and the effectiveness of your marketing efforts through Timetrade’s reporting feature.
Aside from a 15-day trial, Timetrade offers two plans with custom billing: Enterprise and Events & Classes. There are also two paid plans: Small Business and SalesForce, which are billed annually. The price for Small Businesses starts at $29 per user per month, while SalesForce will cost you $6.50 per user per month.
Appointlet is an appointment scheduling software system with advanced features that help you turn prospects into customers. Used by businesses of all sizes, Appointlet reportedly brings a 300% increase in sales and save time by 80%.
Customers can easily book an available time with you, and the appointment is automatically added to your Google and Office 365 calendars. You get to decide when you’re available. The software allows you to set breaks between bookings, approve appointment requests, and more.
With this appointment booking app, your scheduling page can further be integrated into your emails, landing pages, or existing site. Additionally, Appointlet provides robust timezone support, customizable reminders and email confirmations, payment processing, multiple language support, and more.
Appointlet offers a freemium model that’s great if you want to try this software out. It includes unlimited bookings, meeting types, and form fields, as well as a bunch of useful features. The Premium plan includes more upgraded features and costs $10 per user per month, or $8 per user if billed annually.
As we said, every line of business has different needs when it comes to booking apps. A pet grooming business will require a different set of features than a yoga studio. With that in mind, we set out to provide you with a useful checklist on how to choose the perfect software for your organization. By following these steps, you’ll be able to specify your goals and find the app that’s just right for you.
First things first, make sure to weed out any service that doesn’t suit your business type or size. For instance, the best appointment scheduling software for medical practitioners won’t work for you if you’re in the car maintenance industry. While this step is largely self-explanatory, it’s important to have it in mind when choosing a scheduling app.
In addition to industry focus, make sure to consider the size of your organization. Certain apps are designed for large corporations while others are more suitable for small businesses.
Once you cross out the scheduling tools that don’t align with your industry and business size, you can move on to the next step. This is where you should outline the features you need, such as payment methods, booking widgets, etc.
Focus only on those apps that tick all the boxes. As a result, you will end up with a few candidates that are potentially a good fit for your organization.
In the final step, you need to figure out how much you can spend on the software. We recommend setting up a monthly or yearly budget.
Compare the pricing policies of the candidates left after step 2 against your budget. The one that falls within your price range is the best appointment scheduling software for your business. If you are left with more than one option, pick the platform that offers the most features.