In just two years, the BPM market is expected to be worth over $13 billion? Ironically, many businesses are struggling with lack of coordination or control over business processes. To help you create an agile environment for your business to streamline task management, track KPMs, and increase productivity overall, we researched the BPM industry’s leading software solutions. On this page, you can explore the A-to-Z of BPM software, including types, features, and pricing models along with reviews and a step-by-step buying guide.
Before securing a spot in the table, all software solutions had to earn that title by ticking all the boxes on an extensive list of evaluation criteria. We first classified the software based on the industry it serves, as well as the types of frameworks and hosting it uses, then examined its core functionalities, any unique features, and pricing policies.
Two parameters help classify BPM solutions - the industry it specializes in, and the size of businesses it serves. Regardless of their purpose, software products typically strive to cater to a large user base across different industries. However, some BPM products specialize in certain industries, thus providing line-of-work-specific features.
Marketing & advertising, insurance, finance, healthcare, as well as IT are just some of the industries known to rely on business process management platforms.
All BPM products analyzed here have a few things in common, such as unparalleled speed and value for money. However, based on the industry they specialize in, they have premade process templates as well as certain industry-specific features. Additionally, different tools are designed to meet various regulations, as well as create and manage compliant processes.
It’s best to choose an industry-specific BPM product, as these BMP vendors usually already have experience in working with companies from a particular industry. This means that they understand the unique requirements of a business and have implemented software features that correspond with those needs.
As far as business size goes, companies will typically build solutions for businesses of all sizes. In contrast, some software from this field will focus specifically on small businesses, medium-sized businesses, or enterprises.
The difference is that, based on a company’s size, BPM vendors will often offer different pricing. You’ll find packages for small businesses, enterprises, and expanding businesses. The small business packages carry the lowest costs, and enterprises the highest.
To find the industry’s best tools, it is essential to understand the classification of this type of software. Business process management solutions are often categorized based on the type of hosting and framework they use.
An on-premise software has long been the industry standard. However, as technology has seen some significant innovations, the BPM industry has recently caught up on the SaaS (Software as a Service) trend as well. Many vendors offer both types of software so that their customers can choose a solution based on their unique requirements, budget, etc.
The primary advantage of a traditional, on-premise BPM system is security. Business processes are managed by a company’s own IT staff and hosted on the company’s servers and hardware. All of these factors put full control over data in the company’s hands. Additionally, an on-premise system comes with a one-time fee for using this type of software.
BPM SaaS, on the other hand, doesn’t require expensive hardware or private servers. Therefore, simplicity is the first substantial benefit of opting for a solution of this kind. These solutions also provide excellent scalability potential. Plus, if you manage a growing business, the pay-as-you-go model will allow you to overcome the obstacles that come with large initial investments and a tight budget.
Horizontal BPM platforms focus on the design and development of business processes, whereas vertical ones are geared towards the goals and objectives of a business process. Apart from these two types of BPM frameworks, there’s also a full-service solution which brings horizontal and vertical BPM together. Apart from design and development, this type of framework also acts as business process modeling software, with project scoping, testing, and simulation featthatures.
Horizontal BMP frameworks typically cater to a wide range of industries and are often used to improve existing and create new business processes. Vertical BPM frameworks, on the other hand, focus on particular processes and industries. They use premade templates specific to, for example, the insurance or healthcare industry while keeping their attention on specific coordinated sets of processes.
As far as full-service frameworks go, they offer the best of both worlds. In turn, they are often used by companies that want to test and control, make improvements, as well as adjust the existing business processes to an ever-changing business setting.
Another BPM classification is based on the primary focus of this type of software. As the name itself suggests, with the human-centric approach, people have a central role. They can pause or reassign a process, all of which puts a heavy emphasis on communication. In contrast, system-centric BPM puts technology first when it comes to designing a workflow.
In most cases, companies with a lot of programmers use system-centric BPM products. On the other hand, companies that want a more user-friendly approach to business processes are choosing human-centric solutions.
As opposed to the previous steps which were solely dedicated to classifying the software, this part of our evaluation process deals with the actual assessment of the products’ performance based on a variety of parameters. Discover what they are and how we examine them below.
The ability to integrate a business process management tool with the company’s existing software is one of the deciding factors in our evaluation. If you cannot integrate the software of your choice with the platforms you’re already using, you'll have to transfer your data manually or access it via multiple different sources.
Some BPM software solutions offer Application Programming Interface or API-based integrations, where coding and technical knowledge is mandatory. Others have built-in software integrations, which allow you to integrate a different, yet limited selection of tools.
The kind of integration options a business will choose will solely depend on their capacity and preferences. As far as our part of the job is concerned, software that offers both integration options gets the biggest boost in our rankings.
Another essential feature that determines our rankings of the best BPM software is the option of visually presenting business processes via an easy-to-use design editor. The editor should allow for simple conceptualization and modification of business activities.
To bridge the gap between technically advanced users and ones that don’t have programming knowledge, the BPM tools that earn a spot in our table are ones that support a human-centric visual designer. The designer helps users create business steps within a process, while the system is in charge of all the extra work that stays unresolved during a specific business step.
The best business process management software boasts robust reporting tools that combine logic and statistics to generate in-depth process reports.
To help users better understand data, these solutions offer advanced analytics tools in addition to reporting tools. These tools rely on both prescriptive and predictive analytics.
The difference between the two is in the outcome of the analysis. Predictive analytics helps business users spot potential issues, i.e., what might happen. Prescriptive analytics provides useful recommendations on how to solve that issue – what can be done.
Without reporting and analytics tools, BPM products are only workflow management software. So, when ranking the platforms, we always take into consideration their reporting and analytics capabilities.
The process mapping functionality is a core component of business process automation software as it doesn’t leave anything to chance.
BPM process mapping is a technique that identifies business tasks, shows who is responsible for each of them and determines task deadlines and their priority. Businesses can visually present a set of tasks within a process using diagrams, maps, and charts.
When comparing vendors, we make sure they support the latest version of the graphic language called BPMN 2.0.
We live in an era of big data, and the amount of data businesses work with today is continuously increasing. Therefore, to rank among the best software, a platform must have the capacity of processing large batches of data.
From data input options and supported formats, all the way to how they’re managed and analytics options - we are looking for it all during our evaluation and only the platforms that offer a complete solution on this front get a spot in our table.
Process management requires making decisions and making them on time. The lack of mobile support might undermine the overall success of your business processes or, at a minimum, cause delays.
That said, in order to rank in our table, a BPM software solution must be compatible with mobile devices as well. Even if we don’t count the convenience of using these solutions on-the-go, cross-device compatibility is essential for any kind of software nowadays.
Business process management products help users design workflows without a single line of code. The software market offers a myriad of solutions of this type that are either no-code or low-code.
No-code solutions allow users to design workflows and change configurations, all without coding experience. Moreover, all the changes made with this type of software take hours or days to implement, while a traditional BPM solution could take months to do the same.
Low-code solutions, on the other hand, require some coding knowledge. Developers can use pre-built templates, and only add small bits of code. Still, changes made using these platforms take months to show and, as a result, businesses may run into some bugs.
That being said, no-code BPM software that will allow you to create processes without technical know-how gets a hike in our rankings.
Having the ability to control your data through different access levels is another essential feature of this type of software. Not all data should be visible to everyone in your company, and not all business users should have the power to edit or even view it.
For this reason and in order to rank in our table, a business process management tool must allow you granular access control by assigning everyone on your team with a specific role.
The majority of business process management tools use forms to collect and modify data. To do that, they typically rely on drag-and-drop functionality and WYSIWYG editors. The choice the end-user has to make, though, is whether they want a simple or complex form builder. This decision will depend on whether they’re beginners or advanced users.
When reviewing these features, we are also considering businesses’ future needs. No one would want to settle with a simple form designer that won’t be able to keep up with new or more complex processes as the business grows.
So, when choosing which software to rank, we make sure it supports all the form builder fields a business might need, i.e., text fields, checklists, dropdown menus, attachment, etc.
In each BPM software review, we highlight collaboration as one of the must-have features of this kind of software. Collaboration features allow for effective communication between task performers. Relying on tools such as discussion threads, task performers can exchange ideas with their colleagues and increase the efficiency of business processes overall.
Integration options with the top-ranked project management software are yet another feature we look for when ranking the best software solutions for BPM. The ability to manage projects within the system - with built-in features or via integration with third-party tools - will ensure processes are run efficiently and executed on time.
Before we start evaluating software based on its pricing features, the first thing we do is check the type of pricing policies BPM software vendors offer, the most common of which are subscription-based plans and one-time fees.
When it comes to subscription-based pricing, users are charged a predetermined price for using their software, typically on a monthly or yearly basis. In contrast, a one-time fee or the option of purchasing a single license for using a business process management platform is a costly option that requires a significant upfront investment.
However, we also consider the fact that the BPM market is growing at a fast pace. For this reason, vendors that currently offer the best business process management software through a license-based pricing model might end up with an outdated product in a couple of years.
With this in mind, we often give a hike in rankings to vendors offering subscription-based pricing models. Plus, when it comes to recurring pricing models, businesses are under no obligation to stay with a particular vendor. If they don’t like the product, they can easily switch a BPM provider at no financial damage.
Moreover, we would like to clarify that we’re not out here to recommend cheap BPM software only. Instead, we go through all of this research to introduce you to software that provides the best value for money. In that sense, we are looking for prices that align with industry standards and anything much lower or higher than that won’t make it on our list.
Finally, software solutions that offer a free trial or a money-back guarantee get a hike in our rankings.
Creatio is a low-code platform that allows its users to build custom apps, and the company compares creating processes with their BPM tool with playing with LEGO. Their main concept is ‘Everyone a Developer’. Creatio is ideal for medium-sized businesses and enterprises that operate in the services, sales, and marketing industry.
One of the industry’s leading BPM software solutions, Creatio allows simple process modeling, execution, analysis, and monitoring. The process library features many process templates, so users don’t have to build them from scratch. The software also supports advanced customization options and dynamic case management tools, thanks to which business users can automate unstructured processes.
This platform also runs perfectly on mobile, so managing business processes doesn’t tie users to their offices. Other features worth mentioning include Single Sign-On (SSO), open configuration, extensive API, and role-based access controls.
Creatio offers one plan only, at $25 per month. This plan includes all business process management software features, 5 hours of machine learning, and 100000 predictions per month. Additionally, the plan requires an annual subscription.
There are some additional expenses, as well. For example, software implementation is not included in the subscription, and neither are taxes and fees. There is also a minimum purchase amount, which is $3,000. Additionally, every license includes 1GB of storage data, while every additional GB costs $20 per year.
Not to worry, though, as all the information about the pricing of this system is transparently displayed on the vendor’s website.
Wrike is an excellent tool that helps businesses measure and optimize, as well as automate processes. Some of the many features this software boasts include time tracking, customized reports, open API, a wide selection of collaboration tools, and so on. Wrike places no limits when it comes to business size, making it a great BPM solution for small and medium-sized businesses, as well as enterprises.
Catering to businesses of all sizes, Wrike is a robust BPM software solution that can do so much more than managing complex tasks. One of the things we particularly like about it are its reporting tools. Business users can easily build reports using Wrike’s report wizard with pre-made templates or create one on their own. The Global Reports feature shows tasks from all folders, while Performance Charts show tasks’ progress via time graphs. When it comes to security features, Wrike supports SSO, two-factor authentication, etc.
Wrike offers 5 different pricing plans, one of which is free for up to 5 users. The Professional plan is $9.80 per user per month, while the Business plan costs $24.80 per user per month. The pricing for the remaining two plans, the Marketers and Enterprise plans, is available upon request.
Zoho Creator is a cloud, low-code BPM software that lets users create and manage applications without too much technical knowledge. It offers training through extensive documentation, both online and in-person, as well as via webinars. Being a developer-friendly platform, Zoho Creator uses a scripting language Deluge. The programming language can be a bit tricky for non-developers, but the option of hiring a Zoho developer is always available.
Using Zoho Creator, business users can model, design, and map business processes, as well as track process changes. The software supports a drag-and-drop interface, which adds to the intuitiveness of the business process management system. Plus, users don’t have to worry about hosting or maintenance, as Zoho takes care of these tasks. All users have to do is focus on making their business more efficient. Zoho Creator specializes in working with the education, non-profit, logistics, manufacturing, and retail industries.
When it comes to pricing, Zoho Creator has a free, but limited plan. There are three paid plans, namely the Basic, Premium, and Ultimate plans. Users can choose either a monthly or yearly subscription, although the Premium plan is only available with the annual subscription. As it is the case with most software solutions, Zoho Creator also offers discounts for choosing a yearly plan.
Pipefy takes pride in being an intuitive BPM platform that is easy to customize and features thousands of process templates. The software also allows users to integrate their processes with robotic process automation tools, so that no process is left behind. Thanks to a variety of features, Pipefy could easily earn the title of being the best BPM software for small business owners, as well as for medium-sized companies and enterprises.
Today, managing processes on-the-go has become essential, and Pipefy made sure its users can do that using the software’s mobile app. Apart from mobile support, Pipefy supports conditional logic, so users can create fields using “if,” “or,” and “then” scenarios. Moreover, the platform comes with email automation tools and allows users to protect sensitive information with access controls. This BPM software also uses different metrics to help users identify bottlenecks and fix them, and boost process productivity overall.
Pipefy has three paid and one free plan, but you can always try each of the plans for free. With a monthly subscription, the Professional plan is priced at $12 per user per month, the Business plan costs $22 per user per month, while the Enterprise plan pricing is available upon contacting the vendor. Finally, yearly subscriptions come with a 20% discount on all paid plans.
Another product that made it on our list of the best BPM software is Nintex. The vendor claims to allow quick and easy process management, optimization, and automation. The platform is crafted to work well with a wide range of industries that go from education to financials.
There are a lot of excellent features that Nintex offers. On the most basic level, the BPM product allows business users to identify essential processes, create process maps, and share them with the team. As Nintex emphasizes, process automation is done through clicks, not code, which is a great relief for non-programmers. The software also supports managing business processes on the go via mobile apps.
The Nintex business process management software comes in two different plans, Standard and Enterprise. The Standard edition starts at $950 per month and supports 100 processes and an unlimited number of users. The Enterprise edition is somewhat more expensive at $1,300 per month. However, this plan offers some additional features that are not available with the Standard edition, including Single Sign-On, Process Variant Manager, and more. Additionally, both plans offer significant savings as the software usage increases.
Being the choice of over 10000 customers, Kissflow easily found its place among the best business process management software. The company recognizes that businesses today are struggling with chaotic workplaces, ever-changing technology, quality gaps, etc. and delivers an abundance of features for managing business processes, and in general, making the lives of business owners easier.
Kissflow is designed to skyrocket business productivity. It provides simple form and workflow creation and keeps a company’s data safe with the help of different user roles and levels, as well as access control. One of its best features is that it lets users know about the state of every process in real-time. The software also offers advanced analytics tools, and according to Kissflow, no coding knowledge is necessary to use their software solution, making it suitable for businesses of all sizes.
When paid monthly, the Small Business plan sits at $199 per month, supporting up to 30 users. The Growing Business plan is $490 per month, and for 100 users. Lastly, the Enterprise plan is priced at $1000 per month, but it is only available with the annual subscription.
One of the top-notch cloud-based BPM software solutions, Process Street, claims to free business users of worry. The company offers a robust set of tools that are aimed at automating tasks, organizing teams, and tracking progress, among other things. Some of the main uses of Process Street include candidate screening, managing daily and weekly tasks, employee onboarding, and much more.
Process Street is an excellent piece of software that helps non-technical users efficiently manage business processes. Some of its main features include process mapping, modeling, and designing.
The software also has some powerful collaboration tools, which makes team communication quite simple. Users can manage their processes from any place, as Process Street is highly responsive on handheld devices. Plus, the Process Street team is continually working on making the product better and introducing new features. It can be used by small businesses, medium-sized companies, and enterprises, as well as teams from different specialty backgrounds ranging between HR to legal and sales.
This business process management software has a 14-day free trial that includes all features available with the Business Pro plan, which is regularly priced at $30 per user per month. The Business plan, on the other hand, is somewhat less expensive, i.e., $15 per user per month, while the pricing for the Enterprise plan is available upon contacting the vendor.
All of these plans allow users to create an unlimited number of process templates and checklists. The Enterprise plan, as the most advanced plan, offers add-ons such as SSO, API access, and active directory integration, whereas the same add-ons are not available with the Business and Business Pro plans. Lastly, the annual subscription comes with a 17% discount. These savings translate to paying for 10 months instead of 12 when compared to the monthly subscription.
Apart from its ability to make creating and modifying business processes as easy as a breeze, what puts Bitrix24 on our list of best BPM software is its generous freemium model. However, it’s important to emphasize that the platform’s paid plans come with more advanced features. As far as business size goes, Bitrix 24 is a great solution for small, medium, and large businesses alike.
Bitrix24 BPM is available as both a cloud and an on-premise solution. One of the leaders in the BPM market helps manage different processes, such as business trips, expenses, and leaves. Users can also create custom business processes with no coding knowledge needed whatsoever. Bitrix24 supports a wide variety of collaboration tools, and it has a native iOS and Android app for managing processes while out and about. Other notable features include time tracking, real-time updates and notifications, document management, and task automation.
For its cloud-based solution, Bitrix24 offers 5 different subscription models that range from one-month to 2-year subscription. The prices for the cloud-based Bitrix24 software range between $69 to $199 per month, depending on the plan you choose. The longer you stay with the vendor, the higher discounts are available. When it comes to the on-premise BPM product, the prices for a perpetual license go from $1,490 to $24,990 for the Enterprise license.
TIBCO is one of the best BPM software products on the market with an abundance of business process management features and functions. The software supports innovation allowing business users to add new processes, channels, and services using apps. Businesses that use TIBCO have reported that using this software, they’ve managed to optimize resources and reduce costs and defects. Finally, some big names, such as Citibank, and Societe Generale have entrusted TIBCO with their BPM needs.
Some of the core capabilities that place TIBCO among best business process management solutions include process modeling and collaboration, security and form management, and advanced analytics tools. Business process automation is another notable feature of TIBCO, thanks to which businesses can decrease costs, errors, and delays. The software also has a handy little feature called Process Patterns, which supports common process patterns. All in all, TIBCO provides a seamless digital experience by combining people’s capital with artificial intelligence, machine learning, and robotic process automation.
Unlike many of its competitors, TIBCO doesn’t display prices for its product. Instead, pricing models are custom-tailored to the business. Therefore, to find out exactly how much this software would set you back, you must contact the vendor.
An outline of the best business process management software wouldn’t be complete without Bizagi. After all, one million people decided to manage their business processes with this freemium solution. Bizagi has been downloaded 3 million times so far, which is quite an impressive number. On top of that, Forrester Research named Bizagi the leader in digital process automation.
Thanks to the graphical environment of the Bizagi Modeler, business users can model processes in a simple manner. Bizagi’s software also allows process model collaboration and publication, as well as the option of viewing revision history. Some of the Bizagi’s native integrations are SharePoint, SAP, and UiPath. For business process automation, Bizagi relies on digital and robotic process automation and artificial intelligence technologies.
Another key feature of Bizagi is that it adheres to the highest industry standards when it comes to security. Plus, the software is scalable, compatible with different devices, and allows businesses and IT teams to collaborate in an efficient manner.
When it comes to the pricing of this business process management tool, the Bizagi Modeler and Bizagi Studio can be downloaded for free. While many users find the free plan limiting, these two Bizagi products support different cloud services that can also be used for free. Furthermore, the least expensive plan for the Bizagi Modeler starts from $8 per month when paid annually. However, when it comes to the Bizagi Studio cloud services, and its automation platform, the vendor doesn’t have a transparent pricing model.
Latana is a top BPM software that uses advanced data to provide actionable insight into markets, audience demographics, and competing brands, helping you enhance your brand performance and customize your marketing campaigns.
With Latana, you’ll never be overwhelmed by data. With access to markets in more than 100 countries, this intuitive platform enables you to check brand performance, and see how you stack up against your competition. It integrates with Dalia, the survey engine for market analysis, to provide real-time results and conduct operation research.
What makes Latana truly unique in the industry is its use of MRP (Multilevel Regression and Poststratification) techniques that allow for deep analysis of the respondents’ characteristics and how they impact the business. You can track changes in brand awareness and consideration over time. Additionally, you will have access to thousands of audiences that can be segmented by preferences so that you can see where you perform best. What is more, Latana provides more than 10 demographic characteristics which allow for greater control over the sample composition.
Out of the three pricing plans that this BPM software offers, the most affordable one Startups - $1, 051 per country, per month - and it’s aimed at organizations that need a first insight into their brand perception through the biannual data updates. The Growth plan costs $2,150 per country, per month and it comes with quarterly data updates. Growth is the perfect choice for companies that want to have a peek into the impact of the marketing campaigns. Finally, at $4,353 per country, per month comes Unicorn - the subscription for fast-growing brands in rapidly changing environments whose focus is on monthly trends.
Our goal is to help you find the right BPM solution for your business, and that is why our work doesn’t stop with the industry’s best tools. We went one step further to help you narrow down your choices and, ultimately, purchase a solution that matches all your requirements and needs.
Shortlist and find the best software for you by following these three simple steps.
One of the first things you should do is go through the list of solutions reviewed here. Each of these has a specific industry and business size focus. Taking this into account, eliminate software that doesn’t align with your business’s industry and size.
For instance, BPM software for a branding agency has entirely different demands than one for a company dealing with finances. Also, when it comes to business size, small businesses should weed out software solutions that only cater to the needs of large organizations. Otherwise, they’ll end up paying for enterprise features they will never use.
Apart from the industry and business size focus, deployment is another thing to consider at this point. If you want cloud-based software, make sure to cross out on-premise solutions from your list, and vice versa.
The next thing that will help you find the right BPM tool are the features you think are essential for your business process management needs. Shortlist BPM vendors that offer this feature, as well as other features you think are extremely important for this type of software.
Lastly, think about the amount of money you want to set aside every month or year for this type of software. After you’ve determined your budget, compare it against BMP software you’ve shortlisted in the previous two steps. The solution the best aligns with your financial capabilities will ultimately be the best one for you.