Within one year after suffering severe data loss, 93% of businesses had to file for bankruptcy—despite the fact that 80% of them were confident they’d survive it by themselves. Data loss can be catastrophic. So if you’re facing this problem, you need a professional by your side. Scroll down to find the best data recovery companies in the industry thanks to their experience, expertise, technology, and customer service. After the table, we’ve provided details about how to select just the right one for your needs.
We curated our list based on a strict set of criteria designed to evaluate multiple aspects of each company’s experience and the services they offer. In addition, we considered factors like client satisfaction, pricing, and customer service. Here is a detailed overview:
The website tells us a lot about the company. Once we land there, we first check how long they’ve been on the market. We prioritize the companies that have been active for at least two years because that usually points to an extensive track record.
The next step is taking a look at their case studies and success stories. From there, we learn a lot about the capabilities and expertise behind each data recovery company. Specifically, we consider what types of data loss they’ve dealt with, what solutions they applied, and whether they were able to successfully recover the data.
Last but not least, we take a look at the services they offer to gain a basic knowledge of their specialties. There are two types of data recovery: physical and logical. Physical data recovery is more complicated as it deals with data loss caused by physical failure and hard disk damage. Logical data recovery deals with a functional hard disk. Here, the data loss is due to accidental actions, an app crash, or accidental hard disk formatting.
Data recovery varies depending on what type of damage the device or media was exposed to. For us, it’s important to find data recovery companies that can easily diagnose the problem and have experience dealing with both physical and logical data damage.
Statistics show that 140,000 hard drives fail in the US on a weekly basis. As you can see, hard drive data loss is very common since people tend to put all their important data there—and more often than not, they don’t back it up. As a result of the high demand, almost any agency provides a fast and secure hard drive recovery service.
SSDs don’t have moving parts, meaning they won’t have a mechanical failure. Moreover, SSDs use TRIM technology. When a file is deleted, the technology removes it completely from the drive, making the task of recovering data possible only if trusted to the most professional team.
Server technologies are continually growing in popularity thanks to the fast access data they provide and the popularity of cloud computing. However, the complexity behind RAID systems leaves them liable to damage and configuration problems, which in turn can lead to business failure and serious financial loss. There are different levels in RAID such as RAID 1, RAID 5, and RAID 10. Ee expect the best data recovery companies to be proficient in all levels.
Business email communication often includes sensitive data, which the Exchange Server writes to a container file, a.k.a. an EDB (exchange database file). The recovery process of a corrupted Exchange Server should effectively recover and restore the data from the EDB file and extract the PST (Personal Storage Table) mailboxes.
NAS, or network attached storage, is a server device that provides data storage in shared folders accessible from the client device over a LAN. The NAS devices have become very popular in both corporate and home network environments. The great disadvantage is that NAS devices don’t have built-in recovery procedures. When items on a NAS device are deleted, they’re deleted permanently, without providing a chance to restore them. The best data recovery service should provide fast and successful NAS recovery.
For Microsoft SQL Server crashes you need a trained professional with a strong IT background and experience in configuring, administering, and troubleshooting SQL Server platforms. We made sure to include the best of them in the above list.
Macs have complex flash memory for data storage, which makes them a bit more complicated for data recovery. Also, the SSD data recovery techniques are still relatively new compared to the hard disk drive recovery methods and tools, thus adding another layer of complexity. The Mac recovery experts listed here have deep knowledge in SSD data recovery and also stay at the forefront of the latest Apple technologies.
We live in a world where smartphones and tablets are an indispensable tool for everyday life. Thanks to the increased use of these devices, it’s not uncommon to experience data loss or corruption due to virus attack, human error, or transfer error. Phone data recovery services require a specific skill set because they come with different operating systems and have a unique memory and hardware configuration.
Flash storage media are quite efficient in terms of the size and speed of data transfer, which is the reason behind their wide usage. However, they can survive only a limited number of reading and writing cycles before you’re likely to experience flash media failure. The company recovering their data must be able to restore all corrupted and deleted files—no matter whether the cause of damage was physical or logical.
Tapes have a reputation for providing exceptional longevity for data storage but also have a failure rate of 100%. A professional tape recovery service has the tools, technology, and experience needed to successfully accomplish this task.
Small businesses are more susceptible to data loss because they usually lack the resources to protect themselves from this risk. In fact, 75% of SMBs aren’t prepared for a potential loss of data. With this in mind, most of the companies we’ve listed here also offer a robust backup.
Big companies usually invest time and resources in backing up their data. However, they can still lose it if their backup is incomplete or out of date. Enterprise data loss requires advanced solutions because enterprise-level data systems are fairly complex. Companies excelling in this area need to have specific expertise in handling RAID failures, hard drive issues, and any type of data recovery.
Often, businesses can’t wait to recover their lost data because the delay of even a few hours might lose them a huge amount of money and negatively impact their business. Fortunately, there are plenty of data recovery professionals who offer emergency services for time-sensitive data.
On our list, you’ll find companies that provide fast and secure data recovery remotely. This requires unique technology that enables a connection between the client’s device and the data recovery provider’s system. Needing only a good internet connection, RDR is quite the convenient solution, which speeds up the process, minimizing the system’s downtime.
To verify that the company is as good as their word, we scout client data recovery services reviews across different platforms, including Google, social media, and TrustPilot. We learn how professional the team is and whether they were able to live up to expectations.
A few negative reviews aren’t enough reason for us to exclude a company from our list. As long as they don’t outnumber the good ones, we use them to gain insight into the company’s weak points, which we then factor in when determining our final rankings.
When issued by credible, third-party organizations, certifications validate the skills and knowledge of the company’s team and whether they provide safe and professional data recovery. There are a few types of credentials, but here are the most important ones we consider:
Data recovery is performed in a sterile cleanroom environment that meets ISO standards of minimized contamination for maximum results. ISO Certifications refer to the maximum number of particulates in a cleanroom. The most common one is the ISO 5 Class 100, which allows up to 100000 particulates per m3.
The higher certifications include ISO 4 Class 10, which allows a maximum 10000 particulates per m3, and ISO 3 Class 1, which allows 1000 particulates per m3. There are also ISO 2 and ISO 1 certificates, which allow for maximums of 100 and 10 particulates per m3, respectively.
However, when selecting the best data recovery companies, we consider ISO 5 the minimum and most objective certification because these certifications aren’t technically required for data recovery cleaning rooms. Of course, the companies with higher certifications are included—however, their services usually come at a higher price because of the company’s maintenance expenses.
Beyond checking whether the company has a certification or not, we also take notice of the dates of the latest mandatory testing. As per ISO standards, the frequency of mandatory testing is 12 months for Air Pressure Difference and Airflow and 6 months for Particle Count tests. Anything beyond this raises a red flag as it might mean that the data recovery company has either lost or hasn’t renewed their certification.
The Statement on Standards for Attestation Engagements No.16 is a set of standards for evaluating the service organization’s internal controls. SSAE 16 certifies that the company follows the best security practices and regularly audits their operations to make sure that data privacy is kept. SSAE 16 requires data recovery experts to provide written reports describing their specific internal controls in order to ensure transparency and test the effectiveness of the control. There are three types of SOC (service organization control) reports:
Since there’s no consensus on which type of SOC is best, we made sure to credit the data recovery companies that have any version.
When you lose important data crucial to your business’s operation, you want it recovered as soon as possible. To satisfy your needs, we included companies with reliable and accessible customer service. Moreover, those providing 24/7 support received a rankings boost. Companies that assign a dedicated representative and contact person throughout the recovery process were also treated positively.
Usually, you’ll be required to ship the device or media to the company’s address or drop it off at their offices or pickup locations. However, some companies provide on-site recovery. This fairly expensive option involves one or more technicians coming to your location. But sometimes the device is too big to move or it contains data too sensitive to leave the premises, so we made sure to include data recovery companies that offer this service.
When you face data loss, we’re sure you’ll be ready to pay whatever it takes to get it back. Still, we know the satisfaction of getting the best service at a fraction of the cost, so we tried to find companies whose pricing models fall within the industry standards.
When it comes to industry standards, it’s worth mentioning that the best data recovery services usually don’t come with flat-rate pricing. Also, we should highlight the fact that those who do offer flat-rate pricing were omitted from our list simply because no two cases are alike—there are different types and amounts of stored data, not to mention the issues that could be affecting their loss. Thus, they cannot be priced equally.
The best data recovery companies can adjust the official price according to the amount of data restored, especially when it doesn’t match the estimated amount determined in the evaluation.
This policy ensures you won’t pay for the service if no data was actually recovered. The companies offering it move up in our rankings. Those that don’t usually provide a free evaluation or charge you a flat fee for it.
Either way, you should be aware that an evaluation is key. It determines both how much work the specialists must do to recover the data and also the probability of successfully recovering all data. After the evaluation, you can decide whether or not you want the company to proceed with the recovery.
We’ve provided you with a list of the best companies, but the actual choice should be yours. For that purpose, we outline the most important aspects to consider while shortlisting candidates.
Before turning to a recovery company for help, you should determine whether your device qualifies for recovery. Most deleted data is recoverable unless it’s overwritten to the same physical storage space. Here are other instances where data recovery is impossible:
Data recovery is priceless; however, you need to make sure the service provider doesn’t rip you off. That’s why you need to understand how your candidates price their services and get at least a ballpark figure after the preliminary evaluation. Then, you’ll be able to determine whether you’re getting good value for your money.
Check if the company has a manufacturer’s authorization to perform recovery. The best services are approved by major brands and meet the right criteria to invasively work on their hardware. In certain cases, you may even be entitled to a replacement from the manufacturer.
There are several specialists that claim they can recover 100% of the damaged data. However, even the best data recovery company will tell you it’s impossible to achieve that with even the most advanced equipment. We made sure to weed out companies that make unqualified claims; however, you should also be wary of false promises when shortlisting your candidates.
If after the evaluation the company assesses that recovery is possible, you need something to transfer it to. Make sure to ship the new device or media together with the damaged one, or consider buying one directly from the company.
The average hard drive recovery service cost ranges between $200 and $700. For larger, more complicated devices such as a RAID server, the price goes up, and it’s more likely to range in the thousands.
The length of the recovery process depends on the damage to the device or media. The urgency of the case also determines the delivery time frame. The usual turnaround goal for emergency cases is 24 hours. If the damage is excessive, this time frame will likely be extended. Otherwise, standard recovery should take up to a week. Again, there are exceptions in specific cases. For example, if the drive is highly damaged by fire or another disaster, the HDD recovery will require delicate work in order to achieve a successful recovery.
The data recovery process starts with a free evaluation of the client’s device in the service’s cleanroom lab. During the evaluation process, specialists determine the damage and evaluate how much time it will take to repair it. At the end of the evaluation process, they’ll be able to give an exact price quote. If you decide to move on with the recovery process, they will complete the data salvaging process, put the data onto a new device, and ship it back.
If you don’t need all the data back, you need to make it clear to the service provider. Usually, the best data recovery companies tend to get the most out of the recovery process, so letting them know what exactly you want back will help them define their goals and prioritize the most important files.