The field service management market has seen steady growth over the past few years, and is projected to grow further. It’s no wonder, given the positive impact of FSM on workflow through real-time visibility, GPS route tracking and more. On an individual business scale, good field service management software might be the thing that pushes your company forward. That said, finding the right platform is challenging with all the options out there. That’s why we decided to help you out with our extensive research. Check out the reviews of the best software alternatives, along with our custom methodology and a handy buying guide.
We did our best to do extensive research and create a list to include the best FSM software available at the moment. From classification and user-friendly interface to the most important features and customer reviews, we used a wide array of criteria to select the software. Keep reading to find out how we did it.
Our list consists of different types of service management software, which have the basic set of features needed for all companies but at the same time, each offers something unique to cater to specific requirements. We also took the different sizes of business into account so we added software that can be used by all sizes as well as only by small businesses or enterprises.
Affordability and number of features don’t mean anything if the interface is not user-friendly. We live in a fast-paced world so we have little to no time for battling with our software. Every company needs a user-friendly and intuitive interface that will keep its users in front of the computer as little as possible.
There are several specific features needed for every company that uses FSM so we made sure that they are a part of every software we chose for our list. Here are the key features that will help transform your business.
The less paperwork you have, the more time you can spend on more important tasks. The most crucial function of every FSM software is reducing all mundane tasks through automation.
No business can prosper without good resource management. All software on this list was hand-picked because they offered advanced resource management tools, including real-life data collection and intuitive predictions based on that information.
You can separate the good from the bad field workforce management software by the way their job scheduling works. This feature should be easy and fast to use, saving time for its users. It’s best if there is also an AI job scheduling method. This will help customers connect to the most suited employees, guaranteeing the job is efficiently done.
Every manager needs to be aware of the best and worst sides of their employees, and the level of task completion when they are out on the field. The transparency in performance tracking also motivates its users to do a better job.
Another crucial part of every field service software is an intuitive GPS routing for its technicians. This includes choosing the fastest destination routes while avoiding traffic jams. Advanced route tracking is also recommended – this will help you be more aware of where your employees are at all times as well as give you the opportunity to send those closest to a specific location.
Mobile support can be crucial for every organization, no matter the size. Mobile apps will help you keep track of every aspect of your business even if you are on the go, and contribute to the efficiency of your employees.
Integrations with third-party applications like Dropbox, Google Drive, Google Calendar, and MailChimp are important for every business, no matter the size, which is why we took them into account when selecting the best field service management software.
Whether it’s a silly question, human error or a software bug, good customer support is always needed. We can assure you that no matter what software you will choose from this list, when things go sideways, their customer support will be there to make things right again.
Every piece of software is different and sometimes all we need to do is find likeminded people and learn about their experiences to be able to understand what we really want and need from the software. That’s why we also looked for field service management software reviews on third-party websites and directories. We did not automatically dismiss platforms with negative user feedback, but rather, we dug deeper to verify which highlighted actual issues and which was unfair.
Sometimes it doesn’t matter how good the software is if the pricing is ridiculously high. Alternatively, the cheapest rarely equals the best. That’s why we looked for platforms with industry-average fees that provide good value for money. In the case of pricier options, we made sure that the higher investment is justified and set to save money in the long run.
Monday.com, formerly known as dapulse, is one of the most popular FSM software and team organization tool. It comes with many features including time tracking, customizable workflows, automated notifications, dependencies, integrations, and timeline views. In short, it helps every team achieve faster and high-quality results.
Monday.com is best known as an advanced field service scheduling software. This applies to both project and task management, helping its users minimize the amount of paperwork.
In general, it’s a collaborative environment that allows its users to communicate better by creating an extensive knowledge base and by sharing files, designs, images, and other specifications. The software also helps to avoid manual entry errors, making the company more reliable and trustworthy.
Another useful feature is the option for integration with tons of third-party applications among which are Dropbox, Google Drive, Google Calendar, JIRA, Pipedrive, and MailChimp.
You can try Monday.com’s field service app for free for 14 days, but if you want to continue using it you have to pay for an account. The software comes with four types of memberships: Basic, Standard, Pro, and Enterprise. The Basic membership is $49/month, the Standard Membership is priced at $59/month, the Pro membership costs $99/month, all prices covering five users. The pricing information for the Enterprise package isn’t publicly available.
Microsoft Dynamics 365 for Field Service, formerly known as FieldOne, is a field service software solution with many advanced features including route tracking, inventory management, job scheduling, reporting, and resource optimization. It has an agile platform enabling companies of all sizes to deliver quality customer experience while minimizing costs and maximizing efficiency.
The most known feature of this field management software is an intelligent, AI-assisted routing function that finds the quickest available route. It’s also suitable for several environments, making it available for different users.
Another interesting feature of Microsoft Dynamics 365 Field Service is the built-in tracking option for performance and talent.
The software also has a bundle of apps that can run on Windows Phone, Android, and iOS. They can also be used offline, helping you finish your tasks even without an Internet connection. Once you establish a connection, the data will automatically sync.
Last but not least, this field service management software solution also integrates with Lync, SharePoint, Outlook, OneNote, Word, and other Microsoft applications.
A free trial is available for Microsoft Dynamics 365 Field Service. The trial lasts for 30 days. After that, you can opt for the platform’s only pricing plan which will cost you $87 per user per month.
Wrike is a comprehensive collaboration app with project management tools. It’s built for both small and large companies. This field service management software cloud comes with custom dashboards, real-time updates, calendars, workload view for resource management, and Gantt charts. It’s also recommended for various types of business, starting from tech and finances to advertising, and creative.
Wrike’s method for managing projects is one of its most notable features. There are nesting projects, folders, tasks, and subtasks. The creation of new projects is very simple, but what’s best is how this workforce management software files them, and later relocates them where it’s most logical for them to be.
Another interesting feature is the resource management. You have full control over your employees’ workload and can easily assign tasks to employees who have space in their schedules. This is available through a simple drag and drop interface.
Last but not least is the visibility. Wrike provides visualizations of project portfolio and team performance to help you make smarter and faster decisions. All reports bring transparency to project expectations for all users.
Wrike has a free version that can be used by up to five users with an unlimited number of collaborators. This web based field service management software has four paid types of memberships: Business, Wrike for Marketers, Wrike for Professional Services and Enterprise.
The Business plan starts at $1,488/year for five people but can reach up to $14,880/year for 50 users.
Wrike for Marketers targets marketing teams and ups the Business plan with tools Wrike Proof (or proofing and approvals) and Wrike Publish (for publishing). The price is available upon request.
Wrike for Professional Services starts from $588/year for five users, to $1,176/year for 10 users and $1,764/year for 15 users.
The Enterprise plan is the final tier of Wrike. The pricing is not publicly listed so you have to contact Wrike directly for it.
Corrigo is service management software for small business owners and midsize companies performing maintenance, service, repair, installation or warranty work with up to 20 technicians. That said, there is an option for larger enterprises as well. Corrigo is also the only FSM software endorsed and resold by Intuit, maker of QuickBooks software.
Corrigo is one of the best field service software for analyzing everyday business data to assess how schedules can be optimized, where costs can be cut and when assets are more expensive to maintain or repair than to replace. Real-time analytics meanwhile highlight areas in need of attention.
The software further reduces the correspondence between team members and stakeholders. All databases are created, shared and edited in real-time. Corrigo also can monitor water and energy consumption in buildings, and use that information to generate reports, and forecast the performance of "green" initiatives.
Corrigo offers a free demo for potential clients. After that, the company tailors a unique pricing package.
ServiceMax is a cloud-hosted FSM solution and popular field service scheduling software for driving revenue, service delivery, and customer growth. The platform is recommended for companies with 50+ technicians and can be used in 15+ industries.
With ServiceMax users can simplify their everyday tasks and deliver faster and better results. The software was designed to help users keep track of all aspects of their company. This feature includes managing work orders, tracking entitlements, and keeping effective collaboration between employers and customers.
This field service tracker has an incredibly user-friendly design, making it easier for new users or transferring FSM users. It also contains a wide array of unconventional tools that can’t be found in similar software programs.
ServiceMax has a ton of interesting features, most notably its innovative field scheduling tool. The users of the software can dispatch specialists to deal with customer issues long before they become huge problems.
ServiceMax provides custom pricing for its software and a free plan is not available. That said, companies can expect to pay between $100 and $130/user/month.
Our field service management software comparison continues with Oracle Field Service Cloud that can be used by companies of all sizes. It’s built on a time-based, self-learning and predictive technology that collects data from the field and uses it for accurate predictions, in turn increasing efficiency and reducing organizational costs.
The most known feature of this field service reporting software is the ability to learn on its own in real-time and make future predictions based on the available data. This can help every company manage its resources better and make wiser decisions.
Another smart feature is its ability to automatically connect the right customer to the right tech, in turn increasing overall customer satisfaction. Another automatic ability is its automatic dispatch based on several factors like skills, schedule, and location. Both features can save a lot of time and resources.
Oracle Field Service Cloud is one of those types of service management software that helps its users reduce the paperwork to a minimum and focus on more important tasks.
Oracle Field Service Cloud offers a 15-days free trial. After that, contact the vendor for pricing details.
Freshdesk is a cloud-based helpdesk system – a customer support software designed to cater to the needs of small, midsize and large companies. It allows workflow customization and automatization, and is intuitive and easy-to-use.
The Freshdesk field service software offers a simple way for its users to hold and manage customer conversations across different channels from only one page. It supports ticket automation too, which can be set up in three different ways (upon creation, on given periods, and upon given events). It also gives you the option to create skills that can be used for automatically routing tickets to specific employees.
The software supports social media integration as well as ready-to-use integrations with popular business apps such as Dropbox, Google Drive, Skype, MailChimp, Asterisk CTI, and many more.
We saved the best for last. Freshdesk’s most unique ability is the app’s gamification feature called Freshdeck Arcade. This little corner of the popular field service app creates leaderboards for ticket resolution and badges for the most successful employees.
A free version of Freshdesk is available and can be used for any number of agents. The free plan is called Sprout. There are four paid plans available too — Blossom, Garden, Estate, and Forest.
The Blossom plan costs $19/user/month, the Garden plan is priced at $35/user/month, the Estate plan is $49/user/month and the last one, Forest, is $89/user/month.
ProntoForms is a mobile field service management software that automates the workflow and makes it easier for remote workers to collect data, access information, and share results with coworkers. ProntoForms is recommended for all those companies looking to eliminate paper processes.
ProntoForms’s unique set of features helps the company increase productivity, achieve full compliance, and improve service quality. All this is achieved by enabling users to collect and manage forms and documents from anywhere.
This field services management app is a leader in field-focused low-code application platforms. The low-code solution integrates with your cloud services and back-office systems too, helping you save a lot of time.
Fully equipped with analytic and reporting tools, the software will constantly collect data and help you optimize your overall business performance as well as avoid some of the most expensive mistakes. It will also reveal all meaningful correlations, valuable patterns, and critical issues that need your attention.
The vendor offers a free trial and three paid plans – Essentials ($15/user/month when billed annually), Advanced ($45/user/month when billed annually) and Enterprise (with custom pricing).
Jobber is field service management software for small business owners. The platform can support 30 users at most and it’s easy to use, and extremely reliable. This software solution is great for boosting operational efficiency and perfect for both residential and commercial businesses. In short, Jobber is a home service business command center.
This field service software features a Client Hub – a self-serve portal that allows the customers to check appointment details, approve quotes, pay invoices, print receipts, and request for more work.
Jobber is also very good at helping you multitask and be more productive.
The software will help you manage every aspect of your company from a single platform. It also allows you to track your field employees with GPS, while at the same time providing them with the fastest routes to get to where they're going.
Jobber is also one of the best-known field scheduling software, supporting a wide array of scheduled and unscheduled workflows. Jobber’s scheduling map and grid are very detailed, in turn ensuring that all teams are efficiently routed and fully allocated.
Jobber offers a 14-day free trial. It also offers three paid tiers – Core, Connect and Grow.
Core supports one user and costs $29/month when billed annually or $39/month when billed monthly. Connect can support up to seven users and is priced at $99/month when billed annually or $129 billed monthly. Grow covers up to 30 users and costs $199/month when billed annually or $249 with monthly billing.
This field service management app is an end-to-end software solution that can help you grow your business. Intuit Field Service Management is best known for creating flawless invoices and fast scheduling (or rescheduling) of work orders. The cloud-based software comes with a free mobile app that works great with QuickBooks.
This software solution offers a dashboard with information for its users, including every work order for every employee as well as their location and status. There is an option for rescheduling and reassigning that works fast too.
Intuit Field Service Management comes with a mobile field service software, so you can transfer your entire work to your phone or tablet access it on the go.
The software’s TurboTax meanwhile simplifies filing end-of-year tax returns. It also includes the finance app Mint and supports the most popular accounting software – QuickBooks.
Intuit Field Service Management offers a free 30-day trial.
After the trial ends, you can choose from one of the paid plans – Silver, Gold, and Platinum. The Silver plan is priced at $990/year, the Gold plan costs $1,287/year and the Platinum plan is $1,584/year.
The company offers both monthly and yearly payment methods.
Even though we narrowed down the list for you, it still might seem like an impossible mission to choose the best software for your business. That’s why we’ve outlined four easy steps to eliminate unsuitable options and make the best decision for your business.
Most of the software on this list can be adapted for businesses of all sizes, while only a few are designed only for small businesses or large enterprises. That said, this should be your first criteria for narrowing down your choices.
All field service software solutions on this list have the same basic features. If you look a little closer though, you will notice that every platform offers something unique or excels in certain areas. This should help you eliminate some choices at this point.
So, make a list of crucial features for your business. Try to think out of the box and never be shy to ask for more details if the website of the product doesn’t provide them.
Setting a budget can be tricky, especially for something as crucial as software that will help you grow your business. It’s best to set priorities for your company first and then proceed towards setting a budget for field management software.
That said, it’s not a bad idea to start with a lower-tier solution, even if you can afford a pricier product. If the lower one offers almost everything you need at the moment and can help you run your business properly, give yourself a chance to get familiarized with the program first, learn its pros and cons and in a couple of months if you decide it’s worth it – scale up.
If you choose a field service management software that offers a free trial, it’s best if you take advantage of this option. You never know how a certain program will perform during fulltime use and if it indeed has all that you need for your business before trying it yourself.
This can also be very helpful if you have two or three possible choices at this point. Try all of them and then decide which one is the best choice for you and your business.