Founding Year


Hourly Rate

$ 0-24

Company Size


Min. Project Size

$ 5,000


United States , Kentucky, Lexington

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Helpware is arguably one of the best call centers in the world, providing omnichannel support for your business operations and communication with customers. While their focus is on the IT industry, their clients are not just the likes of Google and Zendesk, but also include Universal Music Group among many others.

Service focus

Voice Services

Non-Voice BPO/Back Office Services

Support Services

Customer Support

User reviews

Lauren Bundy
This company was my client. in 2021

The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.

Quality of service
Care & Communication
Elizabeth Pearson
You worked with this company in 2020

Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building. Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.

Quality of service
Care & Communication