Agile CRM
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Agile CRM supports both inbound and outbound calls, and as such, it qualifies as blended call center software. The software combines customer relationship management tools with top-notch telephony features. As a result, businesses can provide superb-quality customer support.
Key Features
Script templates available
Supports powerful integrations
Call notes and call recording capability
360-degree contact view
Strengths
- Supports inbound and outbound calling
- Call recording and call log features
- Users can switch between plans at any time
Weaknesses
- A few glitches
- Free and Starter plans allow 1 to 3 integrations only