Agile CRM supports both inbound and outbound calls, and as such, it qualifies as blended call center software. The software combines customer relationship management tools with top-notch telephony features. As a result, businesses can provide superb-quality customer support.
Key Features
Script templates available
Supports powerful integrations
Call notes and call recording capability
360-degree contact view
Strengths
Supports inbound and outbound calling
Call recording and call log features
Users can switch between plans at any time
Weaknesses
A few glitches
Free and Starter plans allow 1 to 3 integrations only