Freshcaller

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"Freshcaller is a cloud-based call center software."
Pricing

Start at $19/month

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Type of Pricing Plan

Quote Based

Devices Supported
Windows
Mac
Linux
Android
iPhone
Web-based
Integrations

Freshdesk

Freshsales

Freshservice

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Freshworks serves over 150000 companies worldwide, and more than 15,000 of them use Freshwork's CRM, HR, contact management, or call center software solutions. The products offer a 360-degree customer view, analytics, and multichannel communication for businesses of any size.

Key Features
Advanced call routing (IVR, Business and Holiday routing, Agent extensions, ACD)
Voicemail (Voicemail routing, Cloud voicemail inbox, Voicemail transcription, Voicemail drop)
Call recording (Manual and Automatic, Pause Recording, Call recording opt-in)
Live Dashboard and Custom Reports
Strengths
  • Service Level Monitoring
  • Advanced routing engine for inbound calls
  • Offers free version for unlimited callers
  • Mobile ticketing system
Weaknesses
  • Setting up an IVR for holidays is a bit complicated
  • Users may experience crashes
Product demo