Freshworks serves over 150000 companies worldwide, and more than 15,000 of them use Freshwork's CRM, HR, contact management, or call center software solutions. The products offer a 360-degree customer view, analytics, and multichannel communication for businesses of any size.
Advanced call routing (IVR, Business and Holiday routing, Agent extensions, ACD)
Voicemail (Voicemail routing, Cloud voicemail inbox, Voicemail transcription, Voicemail drop)
Call recording (Manual and Automatic, Pause Recording, Call recording opt-in)
Live Dashboard and Custom Reports