Jobber Reviews 2020

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A study shows that a third of customers would gladly pay 20% more for a convenient experience. Jobber has taken this fact to heart, offering an affordable solution designed for small businesses that automates mundane tasks, freeing up time for improving customer experience. We did our research and went through multiple Jobber reviews. So, read on to learn what this platform can offer for your business.

Key Features
Easy to use and highly flexible
Client club with a self-serve portal
A wide array of tools
Client Manager (CRM)
Scheduling and dispatching
Invoicing
Online booking and payments
Reporting
Strengths
  • Ease of use
  • Built for small businesses
  • A bundle of useful features
  • Affordable pricing
  • Excellent 24/7 support
Weaknesses
  • No free version available
  • No API
  • Not enough advanced team communication features

Reliable Web-Based Field Service Management Software for Small Businesses

As we mentioned at the start of our Jobber review, this platform was created for small businesses. It can support up to 30 users per account and doesn't offer the advanced features that most large companies or enterprises need. But with more than 70 thousand active customers throughout 43 countries, it is a popular choice for small companies, especially for those that are just now starting their journey.

 

Robust Features for Organization, Impression, and Growth

Jobber offers some of the best features for service businesses, enabling you to better organize your agents, find more projects, impress your clients, and earn more money with every new job. Let's take a closer look at Jobber's top features and how they are rated compared to the competition.

 

Client Manager (CRM)

Jobber has one of the most comprehensive CRM solutions compared to its alternatives. It comes with several useful features such as full client history, client search, notes and attachments, note linking, and sales process management. Many Jobber reviews praise their CRM for being professional, organized, and, most importantly, fully customizable.

 

Scheduling and Dispatching

The Jobber scheduling and dispatching solutions are superior to those that rivals offer. They are enhanced by a drag-and-drop calendar, scheduling in the field, view team progress, and push notifications. The Jobber scheduling software consists of jobs, tasks, calendar event, visit, and on-site assessment, while the dispatching software has month and week view, grid view, a map view, and list view as main features.

 

Invoicing

Jobber offers many invoice templates that can be customized with your company branding and messaging. It also has features such as batch invoicing, automatic payments, payment tracking, and invoice reminders, making your daily tasks much more manageable. Many Jobber software reviews point to the templates as one of the platform’s most desirable features. Then, the fully automated Jobber payments enable you to get paid without lifting a finger. Not many alternatives can boast this specific feature.

 

Mobile App

There is a fully functional Jobber app available for iOS and Android devices. It can help you work remotely or on-the-go, or inform you about your teammates' whereabouts as they move from one job to another. The research for our Jobber app review showed features such as scheduling, job details, GPS tracking, invoicing and payments, notes, and attachments. The quick-create feature makes this one of the most comprehensive products for field service management. That said, some users argue that the Jobber mobile app feels a bit limited compared to the desktop version.

 

Online Booking

Jobber’s online booking software aims to attract as many customers as possible while allowing you to talk to them at any time. Not many Jobber alternatives can offer this feature. As soon as someone tries to contact you, you get an instant notification that you can quickly review and convert into a quote or a job. Our Jobber software review shows that the most useful online booking features are on-site assessments, notes, and attachments.

 

Client Hub

Unlike the case with most competitors, you can offer 24/7 customer service with Jobber. The client hub is self-serve, allowing your customers to do all their work in place. Starting from approving quotes and checking appointment details, all the way to paying invoices, printing receipts, and requesting more work – it can all be done from the all-in-one platform. The best part is that the client hub is free for all Jobber users.

 

Client Notification

Our Jobber review uncovered another user favorite – the option to send client notifications. You can send appointment reminders, on-my-way text messages, client follow-ups, appointment details, and quote follow-ups. You even have multiple email templates to choose from. These features are the ones pushing the Jobber software higher on the list of top field service management platforms.

 

Job Forms

With features such as job checklists, site inspection checklists, and service authorization forms, every team you send in the field will be able to collect crucial information. All job forms are entirely customizable so you can tweak them based on your company's needs. Forget all about those binders full of paper job forms and checklists and save valuable time for more important tasks.

 

Quoting

If you want to create detailed and professional quotes, there isn't a Jobber alternative that can do it better. The quotes are fully customizable so that you can add your brand and information such as contract terms, deposits, and discounts. Many Jobber reviews classify its quoting software as one of the most quality alternatives. The features available for quoting include on-site assessments, quote approval, quote history, reminders, deposits, client records, and quote follow-ups.

 

Email and Postcard Marketing

MailChimp is by far the most popular email marketing solution. By combining Jobber with MailChimp, you will get a reliable and stable marketing service that will help you build your business from the ground up. The features available for marketing are automatic contact sync, ready to run email campaigns, custom templates, and postcard marketing.

 

Online Payments

Unlike its competitors, Jobber offers multiple payment options – in person, online, automatically, and instantly. The downside is that online payments are available in the US and Canada only. This is where Jobber lacks since most of its alternatives support more locations worldwide.

 

Reporting

Jobber field service reporting is by far the software’s most popular feature, as confirmed by multiple Jobber reviews. With over 200 built-in reports, you will always be up-to-date with everything happening in your company. The software supports real-time financial reporting, quote follow-up reporting for better understanding of ongoing and finished jobs, detailed service and work reports, as well as client reporting with client balance summaries. Not many Jobber alternatives offer that many reporting functionalities.

 

Jobber Integrations

Jobber’s integrations list might not be as long as those of some rivals, but it still provides some of the most useful options in categories like automation, payment or review processors, and more. The most popular integrations are Quickbooks, Mailchimp, Zapier, Fleetsharp, and Stripe.  

 

How Much Does Jobber Cost?

Unfortunately, Jobber doesn't offer a free version. There is a 14-day free trial (no credit card required), but that's not nearly enough time to learn the ins and outs of the platform and make a decision whether it's the right fit for your company. On the flip side, many Jobber reviews agree that the pricing is affordable, compared to most of its alternatives. 

 

Jobber Core

The Jobber price for the lowest-tier Core plan is $29/month, billed annually, covering one user. There is a monthly plan available as well, which costs $39/month. The Core plan was designed for organizing operations such as scheduling and invoicing from one location. The features available with the Core plan include:

  • CRM
  • Client hub
  • Scheduling and notes/attachments
  • Quoting
  • Invoicing
  • Credit card processing
  • 1-on-1 product support
  • Mobile app
  • Reporting 

 

Jobber Connect

Connect is priced at $99/month, billed annually, for up to seven users. A monthly plan is available for $129/month. The Connect plan is recommended for building efficient processes that help your team communicate and collaborate better. The plan has all features from Core, in addition to:

  • Online booking
  • Client notification
  • Job forms
  • Routing
  • Live GPS tracking
  • Time tracking and expense tracking
  • Invoice follow-ups
  • QuickBooks Online sync 

 

Jobber Grow

Grow costs $199/month, billed annually (or $249/month, billed monthly), and supports up to 30 users. This plan comes with many automation tools to help you grow your business at an expedited rate. Grow ups the Connect plan with:

  • Quote follow-up
  • Email and postcard marketing
  • Facebook and Instagram ads
  • Task automation

Our Jobber review can also confirm that the platform is quite affordable, and most importantly, straightforward. Every plan is transparent and easily understandable, which is another reason why this solution is so popular.

 

Jobber Customer Service

Jobber’s customer support is one of the best rated in the entire tech industry. Unlike most of its competitors, Jobber offers unlimited, 24/7, and free support through email, phone, and live chat. Their website also includes an online support center filled with FAQs, useful setup guides, and business tips in the Jobber Academy. If you want to contact the vendor directly, you can use the Jobber phone number or reach their sales and support teams by email.

  

Final Verdict

Courtesy of the affordable Jobber pricing, this software is already ahead of most of its competitors. It's feature-rich and probably has the best support team in the entire tech industry. There are, however, some weaknesses that could use improvement, for example, we would love to see a free version or at least a longer trial period. Then, with the software built for small businesses, if you have a company of 30+ people, it's best to look elsewhere. Still, we agree with other Jobber reviews that the pros outweigh the cons. The software is easy to use and affordable, meaning that it is pretty much perfect for businesses that are just starting out.