Launched in 2013, Process Street now has 450,000+ users, including the likes of Airbnb, Spotify, and Accenture. Relying on both our extensive research and multiple Process Street reviews, we’ll lay out the software’s most valuable features that can help organize and manage your business easily. To ensure you get an objective view of the product, we’ll further drill down to the functionalities that are lacking or need improvement. Read on for an unbiased, up-to-date analysis of Process Street.
Process Street has multiple uses, including as project management, BPM, and workflow software. Overall, Process Street reviews show that 96% of customers give the platform the thumbs up. Even the Process Street mobile app for iOS devices that’s only been released has already generated excellent ratings.
The product’s unique selling point resembles its conditional logic functionality, namely — if you have a business, then you need Process Street.
This process management software has a clean interface that allows for intuitive navigation. The Process Street templates and checklists are the pillars of the platform and help users create and complete tasks with ease. The software’s library features hundreds of customizable premade templates.
Creating and managing tasks is intuitive. Each task can include various elements, which is one of the functionalities Process Street reviews highlight as impressive. From text and file attachments to images and videos — Process Street supports it all, allowing for seamless customizations with an easy-to-use drag-and-drop editor. Tasks can also include form fields.
The activity feed keeps teams in the loop about the most recent activity. The platform supports synchronous communication through video conferencing software. It takes the asynchronous approach to communication, too, which is a huge plus for remote teams. Task owners and assignees can communicate using the comment box and @ mentions.
Another remarkable feature worth noting in this Process Street review is the checklist run link. Apart from serving as a shortcut for creating project instances, the checklist run link can also help import data from users’ CRM software. Supported variables include the client’s name and email address, while non-CRM related variables are far broader, covering the current date, checklist, and task URL.
Conditional logic is another valuable addition to the Process Street software. It is based on if-this/then logic that makes creating rules a frictionless process. The stop task functionality further allows users to specify the order in which tasks are performed. Approval is another feature Process Street reviews describe as practical and easy-to-use, as they ensure work quality and seamless collaboration.
One of Process Street’s strengths as BPM software is that it is a no-code solution. That means users don’t need programming knowledge to create and manage business processes. We ran a checklist to discover the BPM features of this platform and were surprised by how extensive they were.
Creating a business process is pretty straightforward, thanks to the intuitive drag-and-drop editor. Process Street reviews highlight the autosave feature as a big plus, as it eliminates the need to worry about saving progress or losing data. The form designer supports various fields, ranging from simple text to file uploads and URLs.
Apart from comment-based communication, the platform has an impeccable notification system that keeps everyone on the team informed about the most important processes. It further supports role-based access through different user roles, i.e., admin, guest, and member. Managing business rules is another simple task, but the area in which the software truly excels, according to multiple Process Street reviews, is automation. The product integrates with Zapier, unlocking access to over 1,000 third-party apps.
On the flip side, while we consider Process Street one of the best BPM solutions, we also think it ranks below the likes of Wrike and Monday on account of its limited mobile support. The product’s mobile version works just fine, but when it comes to native apps, the Process Street app for Android is not yet available. So, if you are an Android user, you might want to consider a Process Street alternative, at least for the time being.
Compared to Process Street competitors in the BPM category, the platform’s reporting tools are somewhat basic. While we’re big fans of the software’s exception reports, a Process Street vs Kissflow comparison, for example, shows that the latter has more advanced reporting capabilities.
We compared Process Street against the core features found in top workflow software and found it checks all the boxes. A super intuitive workflow designing tool, frictionless integration with other platforms, customizable user roles, and advanced automations via Zapier paths and Process Street webhooks — the software has it all.
Another feature worth a mention in this Process Street review is the platform’s approach to dashboard reporting. It helps users check project status, team’s progress, and other essential data through dashboard checklists. Users can then create custom views and apply tags and filters to get more detailed information.
Process Street makes managing projects and tasks pretty straightforward. Apart from simple task creation, the platform allows users to assign tasks to team members and set deadlines. The project management software is highly customizable, easy-to-use, and even though it doesn’t support Gantt charts, it lets you schedule tasks and imitate dependencies through stop task and conditional logic functionalities.
The research for our Process Street review showed that the platform doesn’t have built-in instant communication channels but relies on asynchronous communication. The Process Street integration scope meanwhile significantly extends the platform’s capabilities. For instance, the Process Street Salesforce integration adds CRM functionality.
While the software lacks resource management and time tracking tools, it integrates with other platforms that offer these features.
In a word, the Process Street support is outstanding. Communication channels include email, live chat, and phone support. The last option, however, is not available to Process Street free plan users but is limited to paying members.
Feedback shows that users are satisfied with the vendor’s customer service. For this Process Street review, we reached out to the customer care team and were also pleased with their level of professionalism and knowledge. The team’s average response time is under 10 minutes, but you might get a slightly delayed response if they’re dealing with a high volume of support requests.
While waiting for a reply, you can browse the platform’s in-depth knowledge base or skim through the highly informative Process Street blog.
The software has a free version with five checklists and five templates, which Process Street reviews label as quite limited. That seems to be par for the course with this software category though — a Process Street vs Pipefy comparison, for instance, shows that users expected more from the free plans of both vendors.
For those who want a Process Street demo to test the product before purchase, we’ve got great news — a Process Street free trial is available to all new users. Upon creating an account, users can visit the Process Street Billing tab to check how many days they have left in their free trial.
Moving on to the paid versions of the software, the Basic plan covers an unlimited number of checklists and templates, the platform’s drag-and-drop process designer, Zapier-based integrations, reporting tools, as well as email and live chat support. The Process Street cost with this subscription is $15/user/month.
The Standard plan helps automate workflows with conditional logic, stop tasks, and dynamic due dates. At $30/user/month, this plan further supports role-based access, approvals, priority support, and training.
The company’s top-tier plan, Enterprise, has custom pricing and offers advanced security with SSO technology and API access, and personalized training.
At the time of writing this Process Street review, there is a Process Street discount of 17%, valid for yearly subscriptions on Basic and Standard plans.
Overall, Process Street is an excellent BPM and workflow software with a flat learning curve, top-notch customer support, and a wealth of features. Conditional logic, intuitive form builder, a vast number of automations, and Zapier-based integrations are the software’s core strengths, as further confirmed by Process Street reviews. That said, we look forward to the software’s app for Android users, and we’d like to see more reporting functionalities, which we’re sure the Process Street team will soon add.