Zendesk

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"Things are changing fast. But you can be faster."
Pricing

Start at $9/month

Free Trial
Type of Pricing Plan

Free , Monthly , Annual

Devices Supported
Windows
Mac
Linux
Android
iPhone
Web-based
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Zendesk’s a browser-based product comes with feature-rich call center analytics software. The analytics tools give agents and managers in-depth insight into their average hold and wait times, abandoned calls, and much more. Zendesk supports voicemail transcription and call recording, and it even offers a free plan.

Key Features
Free lite plan
Sophisticated workflow management
Customizable chat badges
Top-ranked customer service software
Strengths
  • Multi-level IVR software
  • Call blocking and conference calling
  • Easy to set up and configure
  • Option to create diverse canned responses
  • Proactive chat option
Weaknesses
  • Callback from queue feature not available with all plans
  • Unable to edit a reply once delivered
  • Lack of network monitoring
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