Zendesk
Visit website"Things are changing fast. But you can be faster."
Zendesk’s a browser-based product comes with feature-rich call center analytics software. The analytics tools give agents and managers in-depth insight into their average hold and wait times, abandoned calls, and much more. Zendesk supports voicemail transcription and call recording, and it even offers a free plan.
Key Features
Free lite plan
Sophisticated workflow management
Customizable chat badges
Strengths
Weaknesses