BPO Companies

Globally, the business processing outsourcing sector is worth more than $300 billion, rapidly growing due to the rising demand for multichannel communication. BPO companies give you access to the most sophisticated technologies and highly-skilled expertise at a significantly lower cost. Choosing the right firm out of the thousands of available options, however, is a process that could give you a headache. We took care of this for you using our comprehensive evaluation methodology. Scroll down for our list of leading providers, a detailed explanation of the ranking process, and a handy guide for hiring the right BPO partner for your business.

Company Size

Company Size

Freelancer

2-9

10-24

25-49

50-99

100-249

250+

Undisclosed

Hourly Rate

Hourly Rate

$0-$24

$25-$49

$50-$99

$100-$149

$150-$199

$200+

Undisclosed

Min. Project Size

Min. Project Size

Undisclosed

$1.000

$5.000

$10.000

$25.000

$50.000

$100.000

$500.000

18 Leading BPO Companies

Iflexion

Since its inception in 1999, Iflexion has been establishing standards in the software engineering industry. Focused on end-to-end custom software engineering and digital transformation solutions, the company portfolio includes web and mobile apps, enterprise portals, intranets, BI and AI solutions. To date, Iflexion has become a technology partner to 500+ customers including PayPal, Philips, and Adidas. See profile
Service focus

Software Development

Web Development

AR/VR Development

AI/ML Development

Key features

$ 10,000

$ 25-49

250+

United States

Open Access BPO

With 35 languages, four locations, and multichannel abilities, Open Access is a top BPO company that delivers operational excellence and engaging customer experience on a global scale. As a diverse environment with no language and cultural gap, the firm owns the right tools to get businesses closer to their target markets. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Key features

$ 1,000

$ 0-24

250+

Philippines

OutPLEX

OutPLEX is has been redefining customer experiences with a combination of digital innovation and tech-fuelled talent for 17+ years. The firm is PCI certified and recognized as a top 50 BPO organization. See profile
Service focus

Non-Voice BPO/Back Office Services

Tech support and maintenance

Social Media Management

Custom Software Development

Key features

Undisclosed

Undisclosed

2-9

United States

Callbox

As one of the best lead generation companies on the market, this BPO firm has the ability to drive massive profits for clients relying on proven sales prospecting processes. Also, Callbox has call center offices on two continents and a number of services that it offers to companies in several highly-customized industries. They make getting sales opportunities surprisingly easy since they have plenty of experience and insights into the techniques that are proven to produce results. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Key features

Undisclosed

Undisclosed

250+

United States

Dial America

Dial America has been establishing meaningful human connections for businesses since 1957. With over 100 million calls a year, divided into an average of 100,000 phone hours a week, this BPO service provider has plenty of experience in utilizing solutions to generate maximum ROI for clients. Its offerings include a full range of B2B and B2C customer and sales services. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Key features

$ 5,000

Undisclosed

250+

United States

Acquire BPO

Acquire is a BPO services provider and a full-scale outsourced call center that combines the latest technology with skilled individuals to give clients reliable platforms for growth. The firm helps leading organizations across the globe cut costs, maximize operational performance, boost productivity, and develop flexibility in staffing and management. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Key features

$ 1,000

$ 0-24

250+

Philippines

CIENCE Technologies

CIENCE Technologies sees people as its greatest asset as they are the creative thinkers who find unique solutions that drive revenue for the group’s clients. Working with companies of all sizes from all around the world has given them the chance and opportunity to channel their creativity and diversified ideas to continuously grow their clients’ businesses. See profile
Service focus

Voice Services

Digital Advertising

Digital Strategy

Email Marketing

Key features

$ 1,000

$ 0-24

250+

United States

SureCall

SureCall has been a leader in the BPO sectors for over 30 years with its tech excellence, personalized approach to each client, and streamlined programs. The firm will keep you open for business 24/7 through its call centers filled with professionals ready to go above and beyond for your customers. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Key features

$ 1,000

$ 0-24

50-99

Canada

EXL Services

EXL Services couples skilled humans and advanced technology to assist clients with growth. In addition to tech and advanced analytics, this business process outsourcing services provider offers industry and business-focused expertise that helps clients beat the competition. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Digital Strategy

Consulting

Key features

$ 1,000

$ 0-24

250+

United States

Helpware

Helpware is arguably one of the best call centers in the world, providing omnichannel support for your business operations and communication with customers. While their focus is on the IT industry, their clients are not just the likes of Google and Zendesk, but also include Universal Music Group among many others. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Key features

$ 5,000

$ 0-24

250+

United States

Boldly

Boldly is a BPO provider that gives businesses access to highly skilled virtual assistants, marketers, and more for a monthly subscription. The firm matches clients with the perfect talent for their business and cuts the lengthy recruitment process by providing a ready-to-use workforce. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Key features

$ 1,000

$ 25-49

50-99

United States

SalesRoads

While many call center outsourcing companies claim they deliver tangible results for their clients, if you’re looking for one that can get you B2B opportunities, SalesRoads has to make the list. Their focus is on lead generation, appointment setting, and sales outsourcing — all of which is bound to help you grow your business. See profile
Service focus

Voice Services

Key features

$ 5,000

Undisclosed

50-99

United States

Invensis

One of the largest BPO and call center companies whose ultimate goal is to solve business inefficiencies for their clients — and succeeds in doing so — certainly is Invensis. You can expect high quality for the wide range of services they offer, extreme accuracy in task performance, and long-term investment in growing your business. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Digital Advertising

Key features

$ 1,000

$ 0-24

250+

India

Ardem Incorporated

As one of the top BPO companies on the market, Ardem Incorporated combines the latest technology with deep industry insight to craft personalized solutions. The firm helps businesses achieve streamlined workflows and maximize operational efficiency. Its services range from back-office help and data entry to accounts payable and utility bill management. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Key features

$ 1,000

$ 0-24

250+

United States

Go4Customer

One of the largest BPO and call centers and a company with the goal of creating and providing ground-breaking business process services, Go4Customer needs to be on your radar. They are familiar with a large number of industries and incorporate expert insights, specialized experience and next-generation technology to provide the best service out there. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Digital Advertising

Social Media Advertising

Key features

$ 1,000

$ 0-24

250+

India

IQ BackOffice

IQ BackOffice excels in accounting, finance, and human resources outsourcing, delivering 99.97% accuracy and up to 68% savings to businesses across various locations. Its BPO offerings apply to any industry and can be custom-tailored to meet the unique needs of each client. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Key features

$ 5,000

Undisclosed

250+

United States

Ameridial

Ameridial is one of the best call center companies on the market, offering cost-effective and flexible voice solutions. This award-winning BPO agency employs staff that provides empathic customer and sales support along with deep industry insight, allowing clients to focus on their core responsibilities. See profile
Service focus

Voice Services

Non-Voice BPO/Back Office Services

Key features

$ 1,000

$ 0-24

250+

United States

VSynergize

Trusted by hundreds of businesses worldwide, VSynergize is one of the best BPO companies out there, offering a network of qualified sales leads and IT individuals that follow goal-oriented strategies to fulfill clients’ unique needs. This outfit promises to maximize scalability and growth for each client. See profile
Service focus

Non-Voice BPO/Back Office Services

Voice Services

Event Marketing & Planning

Email Marketing

Key features

$ 1,000

$ 0-24

250+

United States

How We Ranked BPO Companies

We developed an extensive evaluation methodology to present you with the best companies in the industry. Our criteria include qualitative and quantitative variables that help us recognize the leaders in the world of BPO.

After evaluating hundreds of companies using our custom-developed methodology, we shortlisted the ones that house highly-skilled workforce and state-of-the-art technology. We continued building our supreme BPO companies list with firms that assist businesses in highly-protected environments and employ robust security protocols. We completed the ranking by ensuring that all of the agencies have a good reputation and offer great value for the money.

Scroll down to see how we curated our list of world-class firms. 

Classification of BPO Companies

While many services fall within the BPO domain, we can divide them into two categories, horizontal and vertical. Note that we use this for classification purposes only without considering it into the ranking process. Read on for a more detailed explanation of each category.

Vertical

Vertical BPO focuses on providing a range of functional services in a limited number of industries. Some examples of vertical BPO industry domains include healthcare, retail, business services, and manufacturing.

Horizontal

Horizontal BPO evolves around function-centered outsourcing. These firms can deliver specific BPO service functions across various industry domains. Payroll processing, facility management, HR, and procurement are some common examples of horizontal BPO.

Types of Services Offered

Each company offers specific expertise. We divide their services into the categories that follow.

Customer Interaction Services

Providers can help businesses make the most of their customer connections by offering Customer Interaction Services (CIS). Blending human talent, analytics, and automation technologies, these BPO agencies give clients different channels to effectively engage with their clientele and translate these interactions into revenue.

CIS include call center services, email services, chat, SMS, and appointment scheduling. These offerings can also expand into marketing programs, telemarketing, surveys, order processing, payment processing, customer support, quality assurance, warranty administration, and other services that involve direct engagement with customers.

Back-Office Transactions

Back-office services aren’t client-facing, but they do enhance the customer experience. These services take care of the company’s administrative operations. Hiring third-party back-office support, therefore, results in increased scalability and lower costs.

Back-office transactions offered by BPO firms involve data collection and processing, direct and indirect procurement, check, credit, and debit card processing, receivables, logistics and dispatch, transportation administration, and warehouse management.

IT & Software Operations

Many organizations outsource IT and software operations to get access to a large talent pool and advanced technology at a lower cost. IT BPO service providers give businesses a competitive advantage by enhancing the consumer experience, among other things. These companies offer application development, software testing, implementation and support services, IT helpdesk, and other tech-fueled solutions.

Finance & Accounting Services

BPO organizations offer innovative and effective ways to deal with business finances. Clients can focus on value creation, leaving mundane money matters in the hand of experts who will also ensure regulatory compliance. These companies offer accounting services, auditing, bookkeeping services, billing services, accounts payable, and receivables.

HR Services

Outsourcing HR services helps businesses address workforce challenges. Modern BPO providers are moving beyond staff performance and productivity optimization services. They also specialize in attracting and retaining new talent capabilities, developing new skills of the existing workforce, straightening employee relationships, and building engaging cultures.

Such outsourceable HR services include payroll services, recruitment, and hiring, employee training, administration of health benefits plans, insurance, and retirement benefits plan administration, and legal expertise.

Knowledge Services

Business process outsourcing companies can also give businesses access to professionals with advanced degrees and expertise in a specific area, at a lower cost. Organizations avoid the expenses for hiring and developing such individuals while taking full advantage of their specialized knowledge.

These services cover higher-level tasks such as data mining, data analytics and interpretation, technical analysis, data, and knowledge management. Some firms also offer banking and financial services, research and development, medical, and legal expertise.

Infrastructure & Technologies

A BPO business must implement and utilize the latest technologies to be able to solve clients’ operational challenges. We present ourselves as customers to find out whether each firm has state-of-the-art technology in place. Then we ask specific questions to learn more about their designing and implementing capabilities in various IT infrastructure projects.

This step includes ensuring that they have a reliable in-house infrastructure with high-quality hardware and software elements, stable network structures, including phone and internet connections. For vertical providers, we examine whether they offer specialized technologies and solutions for the areas they serve. Today’s competitive economy brings new tech trends daily. That’s why we check whether the firms can integrate technologies promptly, especially when clients incorporate new devices or wish to move to new systems.

We make sure to include only BPO services providers that have a history of executing successful IT projects so clients can adapt to changing business and economic trends on time.

Security & Risk Assessment

Firms’ security protocols and risk assessment capabilities are also among the factors we examine in detail. Below you can find an in-depth explanation of the areas we research.

Security

Security protects your business, employees, and assets from any damage associated with malware attacks, cyberattacks, data breaches, and other incidents. Since your BPO partner will get access to sensitive business information, we look for BPO companies with cyber security experts that rely on advanced safety procedures to protect their hardware and software components.

We also examine whether the firms operate in highly protected environments and employ reliable security protocols to prevent social engineering. Lastly, we check whether the firms hold internationally-recognized certifications for security, such as ISO 27001 (Information Security Management System) and PCI DSS 3.2.1 (Payment Card Industry Data Security Standard).

Risk Assessment

Considering the rising number of security risks, we look for providers with proactive risk assessment procedures in place. They should combine analytical thinking with proven processes to identify potential threats before they cause damage to clients’ businesses. If such risks lead to data loss and other incidents, business process outsourcing companies should immediately respond with an effective risk management strategy and solve the problem.

Company Reputation

We also pay great attention to companies’ reputation since it is one of the most critical factors in our ranking criteria. We start the process by searching for verified reviews from past clients and businesses across various channels. In general, such sources include business directories, social media, and websites.

To curate a reliable business process outsourcing companies list, we examine the agencies’ virtual presence. Then we use the information to determine the quality of service along with the level of customer satisfaction. At this point, we take notice of the companies’ strongest capabilities and consider them in the rankings.

Additionally, we look for past and present clients and further examine the companies’ performance and position compared to the competition. We also check for any repetitive issues associated with the firms and if they have been adequately addressed.

In the last phase of this process, we consider peer recommendations, awards that the BPO centers may have received, and other recognitions that confirm their good reputation. To curate an unbiased list, we compare these acknowledgments against real results achieved by the firms.

Pricing

Before confiding your business processes to a third party, you need to know how much it will cost you. Nowadays, providers follow different pricing models varying from full-time employee models to transaction-based and outcome-based models. Note that business process outsourcing providers don’t always limit themselves to a specific model, but offer flexible pricing.

We didn’t look for the cheapest providers out there but instead focus on firms that fall within industry standards. Why? You don’t want to share sensitive data and allow an unreliable firm to interact with your customers. Our list features premier companies that will provide the best value for your money.

Tips for Hiring a Top BPO Company

Having a list of the best firms is a good starting point, but our goal is to assist you from beginning to end. That is why we prepared an actionable guide on how to pick the best firm for your business.

Follow these tips to find your perfect match.

Define Your Goals

First of all, define which services you want to outsource. Since every firm specializes in different services, look for experts that can enhance your business strengths and ideals. You need a business process outsourcing agency that not only will help you smash operational goals but become your partner in the long run.

You need to form a deep relationship where everyone is on the same page and going after the same goals. This way, the provider can easily tailor their services and solutions to fit your needs, and help you with reliable support when you decide to migrate to different systems, adopt new technologies or expand.

Define Your Budget

Determine how much money you can set aside or want to spend for BPO services. With a clear budget, you can easily shortlist the companies that fall within your price range and discard the ones that don’t. This should bring you closer to your perfect BPO match.

Consider the Team’s Availability and Flexibility

If you need a call center that will keep you open for business 24/7, check if the BPO businesses you have shortlisted offer around the clock availability. For processes that don’t require 24/7 support, you could easily rely on a firm that offers standard business hours availability.

Another thing to consider is the holidays. Are they willing to adjust to your agenda if you are celebrating different holidays? Even your local agencies might close on public holidays such as Christmas or New Year’s Day. If non-stop support is imperative for your business, you have to look for providers that will keep your processes functional all year long.

Decide If You Want Someone Local

Thanks to tools like videoconferencing, email, and instant messaging, you don’t have to limit your choices to local BPO providers. Location-wise, you have three BPO options:

  • Onshore BPO (outsourcing to firms located in the same country or region as you)
  • Offshore BPO (outsourcing to firms located in foreign countries with different languages and cultures)
  • Near-shore BPO (outsourcing to a nearby country with a similar language and culture)

If lower cost is your main concern, going offshore might be your best bet. However, keep in mind that this might mean language and cultural barriers. To avoid those, you can opt for near-shore or onshore business process outsourcing firms. Note that these providers are likely to charge higher rates. On the flip side, they would offer highly-skilled professionals that understand your market, speak your language, and share the same culture. Plus, you can personally visit their offices and meet the people before hiring.

Consider If the Agency Is a Cultural Fit

Depending on the services, the firm will either interact with your customers or handle operations that involve sensitive data. In both cases, finding a cultural fit is essential for seamless collaboration.

If you are going for someone local, it’s worth visiting their offices and meeting the people who will work as an extension of your in-house team. If you are considering offshore BPO companies, talk to as many people as possible to determine whether the firms are a cultural fit. You want to hire a company that promotes engaging communication, seamless cooperation, and employee satisfaction.