The pandemic caused the rapid expansion of remote work and the need to invest in video conferencing software. The stellar rise of video conferences has taken the world by storm and, today, even simple meetings with only a few participants are organized as video conferences. These video conferencing statistics further show that this trend doesn’t seem to be ending anytime soon. So, keep reading to learn more about this innovative force shaping the business world.
Video Conferencing Statistics (Editor’s Choice)
- About one in three Americans use live video chat to communicate with businesses. (Pepperland Marketing)
- 30% of global companies started using video conferencing for the first time during COVID-19. (Finances Online)
- 58% of companies use video conferencing in their day-to-day operations. (Finances Online)
- The video conferencing market is projected to hit $13.82 billion by 2023. (Cision PR Newswire)
- 89% of organizations utilize multiple video conferencing platforms. (Owl Labs)
- Productivity is the main benefit of video conferencing for 94% of companies. (Lifesize)
- 51% of pre-pandemic workers considered companies using video conferencing as innovative. (TrustRadius)
- 56% of CFOs will invest in video conferencing to reduce unnecessary travel. (SoGoSurvey)
Video Conferencing Usage Statistics
1. About one in three Americans use live video chat to communicate with businesses.
Video conferencing is applied in all spheres of life. It was used even before its sudden rise during COVID-19. In fact, the advance of video communications in the consumer-to-business arena has been ongoing since 2015. In 2018, even 25% of Americans that hadn’t used video chat before said they expected to use it in the future.
2. Roughly 30% of global companies started using video conferencing for the first time during COVID-19.
Based on video conference statistics, almost one-third of worldwide organizations turned toward web conferencing after going remote. As the companies started shifting to work from home, 47 American states registered a growth in the use of web conference apps. Moreover, most events went fully digital, virtual event statistics show.
3. 70% of full-time employees in the US worked from home during COVID-19.
When the lockdowns began, most companies turned to remote work. They sent their employees home, setting them up with some video conferencing tools. Although most employees have been working from home because of COVID-19, many said they would like to continue working remotely after the pandemic.
4. 80% of employees use video conferencing for one-on-one meetings.
According to video conferencing use statistics, this type of communication is common for both one-on-one (80%) and team meetings (78%). It has become an integral part of everyday business. Some 77% of users utilize teleconferences for large group meetings, while 62% do the same to communicate with partners and customers.
5. Roughly 96% of those surveyed confirmed that video conferencing effectively increases connectivity between remote teams.
For most employees, video conferencing usage maintains inter-team connectivity, especially during the pandemic. Even before it, most respondents to a survey agreed that video meetings during remote work helped them stay connected with the teams they didn’t see in the office every day.
6. Over 54% of employees often attend work-related virtual meetings, statistics show.
Video conference is an everyday work routine for more than half of respondents to a survey. Yet, not all of them feel comfortable attending it. Some 23% of those surveyed by West Unified Communication stated they felt uncomfortable, and three-quarters said they preferred audio to video conferencing.
7. 58% of companies use video conferencing in their day-to-day operations.
Many companies have opted for video conferencing usage instead of traditional meetings to cope with COVID-19 consequences. Today, video conferencing statistics indicate that 83% of larger companies and 27.6% of small businesses intend to purchase some collaboration tools for their daily business operations.
8. 16% of world companies are 100% remote.
It’s not a significant figure, yet the fact that some companies don’t have offices and work entirely remotely using video conferencing tools is spectacular. Further, this number indicates the growth of remote work and the advance of video conferencing.
9. The largest share of respondents, 77%, access video calls from desktop computers or laptops.
Today, video communications aren’t closely tied to specific equipment. For instance, 34% of people use dedicated conference room equipment to attend a virtual meeting, statistics suggest. Some 31% join these calls from a mobile phone, and 13% use tablets to connect.
10. 98% of people feel that video conferencing improves communication and collaboration.
For 99% of people, improved communication and collaboration can positively impact productivity. Aside from that, 98% of survey respondents cited video conferencing as an essential tool in building relationships inside and outside companies.
11. US Businesses register approximately 11 million video conferencing meetings a day.
Americans engage in over 11 million video conferences daily. That translates into 55 million meetings weekly and 220 million annually. As evidenced by the latest video conference statistics, employees' time in meetings has risen by 15% each year since 2008. Today, an average meeting lasts around 30-60 minutes.
12. 25% of 18 to 29 year-olds use video conferencing for work each day.
The survey of 1,300 US workers revealed video conferencing usage among different age categories. Millennials and Gen Z-ers seem to be the largest age group gravitating toward flexible and remote work, aided by video conferencing communication tools. Only 15% of 45-60-year-olds use it daily compared to these two.
13. For 82% of people, the transition to remote work was smooth.
As virtual meeting satisfaction statistics show, most surveyed employees claimed that their transition to remote work, using video conferences, was easy. It indicates that most companies already had some tools for online communication in store.
14. During COVID-19, 86% of organizations used virtual technology to interview potential candidates.
As a result of the pandemic, many industries adopted video calls in their hiring process. Despite the bleak hiring statistics (82% of organizations anticipated a decline in external employment), the companies that were hiring used video conferencing.
15. For 63% of workers, the impact of video on their work was expected to be the same or higher than AR and VR.
The employees expected the same impact of video conferencing as AR and VR had in the workplace. As reported by video conferencing usage statistics, 51% of workers thought that video communication would be equally or more important than some collaboration platforms, such as Microsoft Teams. Finally, 51% predicted it might be equal or more impactful than machine learning and artificial intelligence.
16. 87% of educators plan to invest in online collaboration tools over the next five years.
Video conferencing usage has spread across most industries. For example, a lot of video tools are now used in education. When the pandemic began, most educators switched to Zoom or similar platforms. Currently, 88% of educators consider these tools a terrific aid for students studying for advanced degrees. Moreover, 73% of educators say video conferencing will reduce student dropouts.
Video Conferencing Market Statistics
17. By 2023, the annual video conferencing units and seat license shipments will reach 86.7 million.
In 2018, video conferencing market share for devices, infrastructure, and cloud service licenses amounted to $7.80 billion, with about 32.8 million units shipped. Forecasts for 2023 show promising growth with a stellar CAGR of 21.5% between 2018 and 2023.
(Cision PR Newswire)
18. The video conferencing market is earmarked to hit $13.82 billion by 2023.
Due to the user demand boom for video communications and new product capabilities transforming this field, the market is on an amazing trajectory. In line with the current trends, it’s bound to grow at a 12.1% CAGR between 2018 and 2023.
(Cision PR Newswire)
19. The Asia Pacific market will register a 14% CAGR by the end of 2024.
The Asian Pacific market is one of the fastest-growing ones. Based on the video conferencing market statistics, the market is set to grow rapidly, thanks to supportive government policies. Moreover, the fast consumer adoption of software-based and cloud video conferencing tools developed by growing software development firms is an additional driver, particularly among small businesses.
20. In March 2020, video conferencing apps on Android and iOS hit a record of 62 million downloads in a week.
The pandemic-induced lockdowns, work from home, and social distancing caused the rise of the video conferencing app segment, video conference statistics show. Business conferencing apps, in particular, registered stellar growth. Most of this growth is due to apps like Microsoft Teams, Google Hangouts, and Zoom.
21. CPAS market is forecasted to reach $17.2 billion in 2023.
CPAS stands for Communication Platform as a Service and encompasses video conferencing. Aside from that, the voice and text messaging communications platform as a service market (CPaaS), also part of the wide web and video conferencing segment, will see some growth. Based on web conferencing statistics and predictions, the CPaaS market is set to reach $10.9 billion by the end of 2022.
22. By the end of 2022, the video will comprise 82% of all IP traffic.
Cisco predicts that IP traffic crossing global networks in 2022 will outmatch the amount that has crossed since the beginning of the internet and up until 2016. The biggest drivers are all machines that we use today since most of them utilize the internet in some ways.
23. According to predictions, huddle rooms will replace nearly 70% of all meeting rooms by the end of 2022.
The huddle room is a small, audio and video-equipped room used for quick team meetings. In accordance with virtual meeting statistics, currently, they are used in 8.1% of all video conference meetings. However, since many businesses choose shared working space, huddle rooms will replace 69.8% of all meeting rooms by the end of 2022.
24. 89% of organizations use multiple video conferencing platforms.
The video conference market is quite diverse. For reference, an average company switches between two or three different solutions. Some of the more popular platforms include Zoom, GoToMeeting, Slack, Skype, Hangouts, Cisco, Webex, and many more.
25. Video meetings can reduce travel costs by 30%.
Based on video conference statistics, this type of gathering could significantly lower the company’s costs. In fact, 92% of B2B marketers use it for their core marketing tasks. Aside from saving on travel costs, it can also curb other spendings. For example, companies using video software can save up to $11,000 on each employee every year.
26. Poorly organized meetings in the US cost the companies around $399 billion.
Online scheduling service Doodle conducted a study of 19 million meetings with over 6,500 professionals in the US, Germany, and the UK. Similar to the US, the cost of poorly organized meetings in the UK amounted to $58 billion. According to virtual meeting statistics, just these two countries made up half a trillion dollars in expenses. Consequently, these expenses affected the success of the business operations.
27. Zoom’s revenue in Q4 2020 was 78% up YoY.
The video conferencing industry has profited significantly since the start of the pandemic. According to the official statistics from Zoom, Q4 ended with a positive revenue of $188.3 million. Moreover, its total revenue for fiscal 2020 was 88% up YoY, reaching $622.7 million.
Statistics on Video Conferencing Software and Platforms
28. In the first few months of the pandemic, the search impressions for web and video conferencing software jumped by 500%.
Thanks to the pandemic, the video conferencing software search skyrocketed. Most people were looking for ways to overcome the obstacles imposed by the lockdowns. As a result, the video conferencing growth rate increased, following video chat apps' usage for personal and business needs.
29. 60% of people surveyed claimed they used video tools more than before the pandemic.
Apart from initiating the most significant shift toward remote work, the pandemic caused the advance of indispensable capabilities, as video conferencing statistics show. The proliferation of video conferencing technology following the pandemic was unprecedented. Over 50% of those surveyed claimed they even used email more often than before, suggesting that in-person conversations are slowly dying out.
30. In May 2020, Zoom registered over 200 million participants at daily meetings.
According to video conferencing statistics, coronavirus impacted the growth of this field, particularly of several platforms. One of the most important ones, Zoom, saw 200 million participants at daily meetings in May 2020, compared to 10 million in December 2019. Moreover, the number grew to 300 million the following month, Zoom stats suggest.
(Business of Apps)
31. 54% of B2B specialists watch webinars each week.
A webinar is a type of video conference many companies organize to collect leads and maintain the engagement of both customers and partners. So B2B professionals shifted toward webinars, and a surge in viewership followed the pandemic. For instance, the American brands increased the number of webinars by 36% between February and March 2020. Approximately 67% of marketers invested more time in webinars, according to webinar statistics.
32. 78% of hosts use a specific platform for webinars.
Video conferencing statistics suggest that only 5% of hosts use standard video platforms like YouTube and Vimeo. Most of them use some dedicated webinar software. These platforms are mostly online, and participants can easily access them regardless of the devices they use. Despite that, most people (93%) join webinars from desktop PCs.
33. Skype hit 40 million daily active users in the first couple of months of 2020.
Based on the statistics, this is a 70% increase in just a few months. In addition to that, Skype to Skype minutes surged by 220% month over month. Similarly, video conferencing statistics reveal that Microsoft Teams usage boomed 110% in the same period. As a result, these two own a fair portion of the web conferencing market share.
34. New video conferencing platform Gather accumulated over 4 million users in Q1 2021.
This platform has the specific purpose of bringing people together regardless of their needs. It can be weddings, regular work, magic conventions, etc. This growth didn’t go unnoticed, with Sequoia Capital investing $26 million in the startup. For reference, the investment giant has also backed Slack and Zoom.
35. 55.6% of US Houseparty users said they joined the app solely due to the pandemic.
Houseparty is a US video conferencing app that reached high popularity during the initial lockdowns. As video conferencing stats show, only 4.5% of the surveyed people who have used this gaming and live video app joined to connect with family and friends.
36. FaceTime was the most common platform that 47.6% of Americans used to chat with family and friends during the initial lockdown.
According to respondents’ answers to a recent survey, FaceTime and Facebook (44.1%) were the two most common video conferencing platforms used in March 2020. Zoom held the third spot with 31.5%, followed by Skype with 22.5%. Around 18.4% chose WhatsApp, while Google Duo and Google Hangouts were the choices for 14% and 8.6% of respondents, respectively.
37. At the moment, Zoom consumes 7 million bytes of data per day.
That number further translates into 210,000 terabytes per month, all thanks to the pandemic and its effects. As statistics on video conferencing show, users downloaded Zoom 14 times more in America compared to Q4 in 2019, 20 times more in the UK, 22 times more in France, and 55 times more in Italy.
38. Microsoft Teams reached 17 million users globally in 2020.
Similar to other video conferencing apps, Microsoft Teams benefited from remote work. As a result, it now hosts 4.1 billion meeting minutes per day.
39. Only 58% of video conferencing buyers believe the purchased products live up to the sales and marketing promises.
Many believe that video conferencing platforms fail to deliver on their marketing and sales promises. For example, 80% of Zoom buyers think the platform lives up to its promises; however, the percentage for Microsoft Teams is much smaller, 46%. Skype for Business and GoToMeeting are the other two platforms that are below expectations.
Other Notable Video Conferencing Stats
40. Around 75% of surveyed employees claim they maintained productivity during the first months of the pandemic.
Technology or usage of video conferencing, in particular, helped maintain employee productivity levels during the initial shock of the pandemic. While 75% of people stayed productive working on individual tasks, 51% confirmed they maintained productivity on collaborative tasks.
41. For 94% of businesses, productivity is the number one benefit of video conferencing.
There are multiple benefits of video conferencing, yet raised productivity is number one. Aside from it, 90% of users say that communicating through video helps them get their points across better. Further, 89% agree that video conferencing will reduce task completion time. Finally, 89% of users say video makes them feel connected.
42. 41% of users think that companies using video conferencing have more engaged employees.
As stated by the virtual meeting engagement statistics, the workers using video tools are more involved than others. Aside from that, 38% of users believe they are more productive, while 31% claim that video communications help them connect to relevant stakeholders easily.
43. Employees save $2,000-7,000 annually for travel and expenses simply by using video conferencing.
Video conferencing helps employees, not only companies. According to recent research, employees can save up to $7,000 per year for costs they would have with in-person meetings.
44. 51% of people take work-related video calls from home.
Based on video conferencing facts, the office and home are not the only places where people video chat about work. In fact, only 33% of people joined a video conference call from a coworking space. 24% took calls from restaurants or coffee shops; roughly 21% answered from their bedrooms, while 14% did so from the airport.
45. Companies that support web conferencing register 25% less employee turnover.
According to the Work Institute, the costs of replacing an employee equals 33% of their annual salary. For example, the cost for an employee with a median salary of $45,000 per year translates into $15,000. That means video conferencing helps companies reduce this kind of potential cost.
(Cision PR Newswire, HR Drive)
46. 83% of workers believe that remote work would make them more satisfied.
Remote work and video conferencing have enhanced the happiness of the average employee. Virtual meeting satisfaction statistics show that remote workers are 57% more likely to feel satisfied. Furthermore, 80% of the people who work remotely described their stress levels during the week as moderate or non-existent.
47. 51% of pre-pandemic workers considered companies using video conferencing innovative.
Unlike the situation before the pandemic, video conferencing is quite common today. Before the pandemic, many workers perceived employees using video conferencing as more engaged (41%), virtual meetings statistics indicate. Likewise, 31% perceived them as more successful, and finally, 55% believed that these companies were more collaborative.
48. Ill-equipped meeting rooms are one of the top barriers (52%) to faster video conferencing adoption.
A video-equipped meeting room that is always booked (44%) is among other important roadblocks to fast end-user adoption of video conferencing, statistics confirm. Sometimes it’s expensive to provide video usage to everyone (44%). Furthermore, the exclusivity of video rooms (36%) presents another challenge, while bandwidth constraints are next with 32%.
49. 56% of CFOs will invest in video conferencing to reduce unnecessary travel.
As already confirmed, video conferencing cuts costs to both employees and companies. Therefore, over half of surveyed CFOs plan to invest money in this form of communication to reduce the need to travel.
50. 90% of North American businesses will spend money on video conferencing.
Since most employees will opt for a hybrid work model after the pandemic, video conferencing remains important. With the market growth that will follow, companies in North America, in particular, and worldwide plan to invest more money in their video capabilities, as virtual meeting statistics suggest.
Despite the expected return to offices after the pandemic has blown over, many companies and employees have experienced the benefits of remote work. Hence, returning to the office may not necessarily mean the end of video conferencing. For the time being, video conferencing is on the rapid rise. Moving forward and in line with these video conferencing statistics, this format will keep its significance for years to come.
- Pepperland Marketing
- Finances Online
- Cision PR Newswire
- Owl Labs
- Owl Labs
- Owl Labs
- Owl Labs
- Globe Newswire
- Globe Newswire
- UC Today
- Business of Apps
- Webinar Software
- Connective Agency
- Cision PR Newswire
- HR Drive
- Velocity Global